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Store Policies

PAYMENT

I accept the payment via Paypal.

POSTAGE

All original artworks, prints and cushions under $100 will be shipped by Australian Domestic or International Air Mail Post unless a shipping upgrade is purchased.

All original artworks $100 or more will be shipped by Australian Domestic Registered or Parcel post or Australian International Registered Airmail Post.

Domestic orders should arrive within 7 business days from the date of shipment.

International Customers are responsible for all import taxes, custom duties and fees that may be incurred by the destination country. Custom policies vary from country to country therefore please contact your local custom offices for further information. Estimated delivery time for international customers is 3-15 business days, however, international customers may experience longer postage times due to custom-related delays.

PACKAGING

Original Artworks and prints
Will be shipped sandwiched between foamcore board and/or cardboard and placed in a padded or tough mail bag.

Cushions and Tote bags
Will be shipped in a resealable plastic bag and placed in a tough mail bag.

ADDRESSES
Please ensure that your shipping address is correct on Madeit accounts.

SHIPPING TIMES
All items will be shipped within 3 business days on receipt of full payment.

DIGITAL DOWNLOADS

Due to the nature of these items, I can't accept returns for digital downloads

REFUNDS AND EXCHANGES

I want you to be 100% happy with your physical purchase. Should you decide to return the item, it needs to be returned within 14 days after you receive it. Please contact me before returning the item. You, the buyer, are responsible for the return postage costs. On receipt of the undamaged item, I will issue a refund for the purchase price of the item. The buyer is responsible for all postage costs.

ADDITIONAL POLICIES AND FAQ'S

All artwork is copyright © Janet M Graham. I retain the full copyright over all artwork that I produce. No reproduction of my artwork can be made without my written permission.

Please note that the image colours may vary to that of the original artwork due to different monitor calibration settings.