The Madeit Platform & Checkout

Madeit is a curated marketplace dedicated to showcasing the unique creations of Australian artisans. Here, you can discover and purchase handcrafted products from a variety of talented individuals across the country.

Please check out our About page to find out more about who we are.

Yes! Madeit offers a centralised checkout system. This means you can fill your cart with treasures from multiple artisans and make a single payment at the end.

Please note that every Artisan has their own shipping as it comes directly from them. The shipping will be itemised in the estimate shipping option at the cart section.

All payments are securely processed through Madeit’s centralised checkout system, ensuring a safe and streamlined shopping experience.

Madeit operates securely through Shopify checkout. Madeit does not store or hold any of your banking details.

No. The price you see on the product listing and the specified shipping fee are what you pay. There are no hidden charges. However, do note that the product price and shipping fee are set by individual artisans.

Shipping

Shipping fees and timelines are determined by each individual artisan. When you view a product, the shipping details will be displayed on that artisan's store page. All shipping fees will be added to your cart during the checkout process.

No. We are an Australian Marketplace purely for the Australian Market.

If a product is in stock, Artisans will send within 1-2 business days. The time it takes to get to you depends on where you are and who you have ordered from ⭐️

Each Artisan is located in a different location around the country and it may also differ depending on your item.

You can use the shipping estimator on each product page to calculate the cost of shipping and there is also an easy ask a question box on each product page if you need to ask the Artisan more specifics.

The majority of Artisans use Australia Post.

Shipping costs are set by the artisan based on factors like packaging, weight, destination, and shipping method. Each store page will provide details on their respective shipping prices.

If the artisan provides tracking with their shipping method, then yes, you should receive tracking details. Once your order has been dispatched, you'll receive an email with any tracking information (if available).

If you have concerns about the delivery of your order, we recommend reaching out to the artisan from whom you purchased. They will have more specific details related to shipping and can assist in tracking down any issues.

Product & Pricing

Each artisan sets their product prices based on their craftsmanship, materials, and other considerations. You can view these prices directly on the product listings.

Many of our artisans offer personalisation options or custom-made products. If an artisan provides such services, it will typically be mentioned in their product description or store page. If in doubt, you can always contact the artisan directly through the platform.

Returns & Help

Return policies are set by each individual artisan. Before purchasing, we recommend reviewing the return policy displayed on the artisan’s store page. If you have concerns or questions about a return, it's best to contact the artisan directly for clarification.

Each artisan’s store page on Madeit has a contact button or link. You can use this feature to send them a direct message with your queries.

You can email us at support@madeit.com.au we are available Monday to Friday 10am - 3pm. We will aim to respond to you within 1-2 business days, it's real humans here at Madeit ⭐️

Customer support

support@madeit.com.au

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