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Store Policies

Shipping within Australia
Thank you for your order! We will send your sea glass gift via regular mail within Australia. You can also choose registered or express.

Please allow 1-2 days for us to send your item and a further 1-7 days for delivery, depending on where you live in Australia.

Payment
Payment can be made with bank transfer or PayPal. Please note that your sea glass gift will be posted within 48hrs of payment clearing. All prices include tax. If you have any questions before or after placing an order please do not hesitate to us.

Returns and Exchanges
All designs sold by Mornington Sea Glass are of the highest quality. It is important to us that you are happy with your purchase. Our refund and exchange policy follows guidelines set by Consumer Affairs Victoria:

You are entitled to choose a refund or repair or exchange or credit if the item you have bought from us:
has faulty craftsmanship or, is significantly different to those shown or described to you.

Please note, glass breakage and normal wear and tear are not included.

Additionally, we photograph our sea glass outside in natural sunlight so the colour of the sea glass in your gift may vary slightly in an inside setting compared to the photo.

On genuine sea glass you will see small marks and indentations. These reflect the many, many years of being exposed to the sun, waves, rocks and sand. Sea glass is not perfectly smooth and rarely flawless. Treasure this, as it is how you know you have something that is truly old and unique and has been shaped by nature itself.

While we are not obliged to give a refund if you simply change your mind, it is our belief that we are not happy unless you are, so we will provide you with an exchange item or credit if your original purchase item is returned to us within 10 business days. Items must be returned undamaged with the original packaging and copy of sales receipt. Do not tape boxes as it will damage them for re-use. Our environment policy is important to us and we pride ourselves in recycling and re-using wherever possible.

We will pay all shipping costs for refunds due to craftsmanship only.

To make a return or exchange, you must contact us prior to sending your item(s) back.

Copyright
Mornington Sea Glass retains full copyright over our work, design and images.

Packaging
At Mornington Sea Glass we provide reusable cloth jewellery bags or earthboard gift boxes that are made from 100% Australian made recycled board. We post our jewellery in recyclable boxes filled with wood wool, an eco friendly product that is completely biodegradable and made from timber from responsible sources.

Contacting us
You are most welcome to email us direct at info@morningtonseaglass.com.au or join us on Facebook at www.facebook.com/morningtonseaglass and Instagram www.instagram.com/mornington_sea_glass. Note that we are based in Australia, so if you are contacting us from outside Australia, there could be time zone differences. We will contact you as soon as possible.


Finally
Paul and I are definitely inspired by everything we love about life on the Mornington Peninsula, especially the incredible marine life. We support the amazing work of the Dolphin Research Institute to give Victoria’s marine treasures a voice.

Our handmade jewellery and home décor sea glass creations include glass that has washed up along the scenic beaches of the Mornington Peninsula, from around Australia and distant shores abroad. We only use genuine sea glass that was collected on a beach and shaped naturally in the sea. Sea glass is also known as mermaid tears, beach glass and marine gems. No two pieces are the same, making them truly unique in nature. We will always identify if the sea glass in your gift is from the Peninsula or elsewhere.

It is our belief that if our oceans and bays have taken significant amounts of time to shape the glass then it is our role to display them as they were found, as nature intended. We see each shard as a keepsake from yesteryear, lovingly shaped by nature and set in design by us.

You can dab a small amount of almond oil on the glass to give it a "just washed up in the tide" look. You can decide which look you prefer as washing your sea glass gently in warm water will return the sea glass to its frosted state.

Hand wash only home décor gifts in warm soapy water. Our Argentium sterling jewellery is low maintenance, easy to care for and simple to keep clean. Simply wipe away any dust or finger marks with a soft cloth or, for more intricate pieces, wash them in warm soapy water, rinse and dry immediately to avoid water marks.

An occasional wipe with a clean silver polishing cloth will help to maintain Argentium silver’s beautiful shine and lustre. Avoid using coarse, contaminated or old cloths as they may impair the surface lustre of Argentium silver. Please do not use ‘dip’ polishes or electrolytic cleaning processes with Argentium silver.

Thank you for your interest in our sea glass.
Warm regards,
Amanda and Paul