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Store Policies

++++++++ ALL ITEMS ARE MADE TO ORDER ++++++++
Due to the handmade nature of this item, please allow 10-17 working days for your lanyard to be created and put in the post. Please also allow an extra 3-4 days during sale periods (including using discount codes) as sale times can be super busy!

**Colours may appear slightly different, depending on what sort of device you are viewing them on.
Changes and variations to beads/cord/clasp unfortunately cannot be made to items listed.

++++++++ POSTAGE ++++++++
Lanyards are sent via standard postage (to keep the postage price down for you), which doesn't come with tracking. If you would like tracking with your postage, please choose the express option.

Necklaces and knitted garments are sent with tracking.

Delivery is to the delivery address you nominate when placing your order, so make sure it’s correct!
Once the parcel is lodged with Australia Post we cannot make adjustments. Risk and title of the goods are assigned to you upon delivery and Red Essy cannot take responsibility for lost parcels.