1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Store Policies

Welcome to Twinkle Star!
Thanks so much for visiting my madeit store. I am always updating the store listings so come back and check to see what is new. I want you to love what you have ordered so please take the time to read through our store policies below before purchasing.

PAYMENT
I accept payment by PayPal or direct deposit. Direct deposit must be made on the same day as the transaction to the following account:
Bank: ANZ
BSB: 013620
Account Number: 444282109
Name: MRS J C SLY
Please use your madeit user name as the reference and message me the receipt number if possible as orders are scheduled for production on the date payment is received unless receipt notification has been received prior.

POSTAGE & DELIVERY
When purchasing a Twinkle Star item via madeit, you are presented with three postage options: Regular, Registered (signed delivery) or Express Post. The madeit system should calculate combined postage on multiple orders, however if there are excess postage charges it will be refunded via Paypal. I do not accept responsibility for parcels which go missing in the post, unless registered post is requested. When multiple items are purchased, I will insist on registerd post.

All products are handmade to order specifications. Creation time for your purchase can take up to 7 days depending on order numbers.Twinkle Star is based on the NSW/VIC border and regular post takes approx 5-7 days to reach WA and QLD. Please keep this in mind when ordering and if you need something sooner, please contact me PRIOR to ordering to make sure this will be possible.

Please ensure that your madeit address is correct as parcels will be posted to the address provided. If your order is a gift and you'd like it to be posted directly to the recipient, just let me know and I'll gift wrap it for you, free of charge.

RETURNS/EXCHANGE POLICY
Please select carefully. If you need any detailed information about sizing, colours or fabrics, please message me.
I have graded most patterns to make each style "true to size". If you are unsure what size to order, please let me know as I can advise or may ask for your child's measurements to ensure a perfect fit.
The t-shirts and bodysuits that I embellish and applique, are Target brand to give you an idea of sizing and if ordering a set, mixed sizes can be accomodated - eg size 1 top, size 0 bottoms.
I want you to be thrilled with your purchase so ifyou have any concerns with your product, please contact me immediately.
I do not accept returns due to change of mind. If you chose the wrong size I am happy to exchange but the return postage will be at the buyers expense.

HANDMADE CARE
My applique designs are most commonly machine sewn and the edges of the designs will start to fray after a few washes. This is part of the design. I find the best way to keep applique and embellished clothing looking great is to turn inside out and place into a lingerie bag, then into the washing machine. Of course, you can always handwash your clothing but who has time for that? Please take care to remove brooches prior to washing.

WANT MORE TWINKLE STAR?
Facebook: www.facebook.com/jodiestwinklestar
Pinterest: www.pinterest.com/twinklestarhm