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Store Policies

*Store & Product Condtions*
- All items are carefully handmade, one-off creations, and are not professionally manufactured. Please keep this in mind when purchasing to avoid disappointment.
- The Creative Quail is a hobby store, with everything created before or after work. Products can be made to order but this will take time.
- Any props photographed in the listing are not included.
- Colours may be slightly different from the in-person product due to camera or screen settings.
- No refunds or exchanges accepted unless an item is incorrect or faulty.

*Payments & Postage*
- Online payment method accepted through Stripe. You will automatically be directed here at purchase. Please contact me for alternative options such as Direct Debit.
- Item will not be shipped until payment has cleared.
- Items will be posted by The Creative Quail via standard Australia Post delivery within three business days once payment has been received. Postage rates are for Australia only. Please contact me for potential international shipping costs.
- Postage is worked out via the weight and shape of the product.
- Postage and Handling costs are kept to a minimum but factor in the cost of the postage bag and the cost of domestic delivery. Unfortunately, there isn't much control over these prices.
- Costs may vary due to the type of mailer bag (small items, like scrunchies) (ranging from $3-$5.50) or registered $8.95 satchel (large items, like bags) that these items fit in. Unregistered postage is also a cheaper option in some cases, please email me for more information.
- As some items are bulky (like Scrunchies), I will do my best to get them as flat as possible in a cheaper postage bag. You will be refunded the difference if you were charged a higher shipping cost.
- Postage will be combined if more than one item has been purchased.
- Contact me if you are local to Sydney Australia and would be willing to pick up the purchase. This can be arranged if it suits my work schedule.

*Custom Orders*
- Like something you see? Contact me for custom or personalised made to order items! Creation time may vary, and cost may be higher due to sourcing yarn etc. Check out my Instagram for inspiration on my past projects.

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Find The Creative Quail on Social Media: https://linktr.ee/thecreativequail
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