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Store Policies

🚨 UPDATE : COVID-19 postage delays 🚨 Due to Stage four Lockdown in Victoria, Australia Post's Parcel delivery will face delays. Please allow up to an additional 4-5 days for delivery.
I will have your order in the post same or next business day, but unfortunately I have no control over delivery times.

As every piece is individually made by hand, not all pairs will exactly resemble the pair pictured.
Slight variations in size, shape and pattern do occur and slight imperfections and lumps & bumps are part of the handmade process. I like to think if these as maker's marks that make each piece unique.

Processing time
The time I need to prepare an order for shipping is 1-2 business days .

Estimated shipping times
Australia: 3-10 business days

Incorrect address / Return to Sender items
Unless you indicate otherwise, orders will be shipped to the address you provide via Madeit/Paypal.
Please check it prior to submitting an order and upon checkout, this includes making sure a business name is included if your order is being shipped to a business/work address!
Anything returned to me due to an incomplete or incorrect address will result in new shipping charges, which will be the responsibility of the buyer, or a refund MINUS shipping charges.

When will my order arrive (within Australia)?
-Domestic AU Parcel Post can take from 1 – 2 weeks depending on your location, for estimated shipping times please visit Australia Post's Website. There may be further delays of up to one week at this time due to COVID-19.
I provide tracking with all domestic orders.
**Please note that there is still a 1 -2 business day processing time for all orders on top of transit times.
Regular Australia Post Parcel Post can take from 1 – 2 weeks depending on your location, for estimated shipping times please visit Australia Post's Website.

I provide tracking with all domestic orders.

Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.

Care instructions
-Wipe pieces softly with an unscented baby wipe or slightly damp cloth. 

-Store in a cool dry place out of direct heat & sunlight. 
-Try to avoid contact with lotions and perfumes. 

-Your new piece is fragile so do not bend or drop as this can lead to weakening and breakages.