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Store Policies

PAYMENT:

Payment method is by PayPal or direct bank deposit (for Australia only).
Please make payment within 48 hours for prompt shipment of your items.

POSTAGE:

Postage is with Australian Post – tracking or express post is optional.
Your order will be shipped within 48 business hours of receiving payment.
I aim to use re-use, use recycled packaging where possible to minimise costs and impact to the environment.

REFUND AND RETURNS:

If you are not satisfied with your purchase, please contact me within 7 days of receiving the item. I will do my best to address the issue and will discuss with you an exchange or refund process.

NOTE:

Please note that all the soaps being sold are handmade in small batches. The items you receive may look slightly different from the photograph. Each batch may have variations in colour, weight, size and appearance.

The ingredients are natural and safe but please check the listed ingredients before purchasing. For your own safety, it is best to do a patch test before using any skin care products.

If you have any query, please don’t hesitate to contact me.