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Store Policies

~ Payment ~
The most convenient and secure way to pay is via PayPal at the Checkout. You don't need to have a PayPal account, just a credit card. Alternatively, direct deposit is available.

~ Postage ~
Australia wide registered postage is $4.95 and international registered postage is $14.25. There is no extra charge for additional items.

~ Delivery timelines ~
Where possible, pieces will be sent within 72 hours of payment being received. As all jewellery items are created by hand, it may take longer for them to be made and sent to you. If you require your piece by a particular date, please contact me to discuss as I will always try to meet your needs.

Once dispatched, usual delivery time within Australia is between 3-6 business days. Express delivery is available for an additional fee. International delivery may be upwards of 10 days.

~ Refunds ~
I hope that you will love the jewellery I've created for you, but please be aware that refunds are not available for a change of mind. Please read item descriptions carefully to make sure you are choosing the most appropriate options. If there is a fault with the item, of course I want to know about it immediately and a refund or exchange will be offered on return of the item.

~ Product information ~
The great thing about handcrafted jewellery is that each piece is individual, unlike mass-produced items. This means that your jewellery may vary slightly from the photographs as components, particularly semi-precious stones, will vary in colour, shape and size.

~ Caring for your jewellery ~
We all like to be treated kindly and so does your jewellery! So follow the tips below:
* Clean pieces with warm water and a small amount of chemical-free soap. Pat dry immediately with a soft cloth
* A silver cleaning cloth or cream can be used to remove tarnish on sterling silver BUT avoid using it on oxidized beads as it will remove the darkened hue
* Oxidization may fade over time and with wear and the true colour of the sterling silver will shine through
* Don't swim or shower wearing your jewellery
* Avoid spraying perfume and hairspray on your items - put jewellery on after applying
* Store your pieces enclosed to keep them away from dust, humidity and direct light - each piece of Wild Coast Silver jewellery is gifted in a hessian drawstring bag which is perfect for the job!

~ Queries and feedback ~
If you have any queries or requests, please feel free to email me, Rachel, at wildcoastsilver@gmail.com.
Feedback is always welcome once you have received your jewellery.