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Store Policies

CONTACT:

E-mail : joyblue.mg@gmail.com

Instagram: joy.blue


PAYMENT and POSTAGE:

Items are posted from Geelong, Victoria, Australia. (Australian buyers only please, international queries welcome pre-purchase)

If you are local to the Geelong (Leopold/Bellarine) area, you may contact to me to arrange pick-up. Please enter the code PICKUP when you are ordering which will eliminate any postage costs.

All items will have postage options listed and will only ever be charged at or below the actual cost price for postage and packaging your item/s. Any queries I am always happy to discuss, please don't hesitate to contact me. I do my best to keep postage affordable and most single items can be sent for as little as $2.00 (standard post.).

Payment is preferred by PayPal, however, direct deposit is an option. Payment is required within 48 hours, but I'm happy to discuss other arrangements if required.

We regret any 'lost in the post' items will not be refunded. Postage with tracking or registered post is recommended, please choose these options at checkout or contact me to discuss.

Your item will always be promptly posted within 24-48hrs. Your Made It order will be marked 'order posted' once sent.

All orders are gift wrapped.

Please message me with your query if you :

- purchase multiple items and would like a combined postage cost

- require the item to be posted directly to a gift recipient. A special message can be included.


REFUNDS and EXCHANGE:

All items are made and will be packaged for postage with care. Refunds or exchange will only be permitted in the event of a faulty or incorrectly supplied item.