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Store Policies

Pip and Ollie are proudly handmade in Australia. As all items are made by hand some small imperfections can be expected, if not cherished. That being said I strive to make sure that all items I send are of great quality and in good condition and I make sure they are wrapped safely ready for their journey. 


I ship from Melbourne, Australia and offer regular postage for Australian customers and air mail for any international customers. If you would like any item delivered quickly or more securely, you can message me and we can work out faster or more secure postal options. Please make sure you address is current and accurate, as I cannot assist you if your parcel is lost in transit. If I have posted your parcel and it does not arrive you will have to lodge a missing parcel enquiry with Australia Post. 


As most of my items are one offs exchanges and refunds will not be able to be granted except if there is a legitimate fault in the item. In this instance please contact me via a message and we can work out a solution. 


I hope you enjoy your items from Pip and Ollie :)