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Store Policies

Hello and welcome to the Gus and Kitty Madeit stall.
 To insure that you enjoy your Gus and Kitty purchase as much as we have enjoyed making it, here is some additional information.
 Turnaround: Items are displayed ready for sale and will be ready to be shipped to you once payment has cleared. 
 Payment: Gus and Kitty accept PayPal and direct deposit payments.  Please email us  via Madeit email or at gus_kitty@mail.com for direct deposit information. Payment must be made within 10 days of purchase. if payment is not received within specified time, sale will be void.
 Shipping: Purchased items will be posted to you via Australia Post, Regular post within 10-15 working days once payment has been received.  If you would like to keep track of your parcel, registered post can be arranged (at buyer’s expense). Likewise, if you need your items in a hurry, we can also arrange to have your parcel Express Posted to you (at buyer’s expense).  For more information regarding postage, please email us prior to your purchase.
 Listings and colour:  We list all items with a detailed description and full colour pictures.  While we try to show the true colours of the items, colours may vary on different monitors.
 Refunds and Exchange:  Please choose your purchases carefully as Gus and Kitty do not refund if you change your mind.  We are happy to organize an exchange for incorrect size etc, but the return postage is at the buyer’s expense.  Please contact Gus and Kitty prior to your purchase should you have any concerns about sizing. Custom orders are final and are non-refundable.
 Custom Orders:  Gus and Kitty welcome custom orders.  We can tailor any one of our existing designs to your specific requirements or create unique one off pieces.  For more information about custom orders including turnaround and postage, please email us via Madeit email or at gus_kitty@mail.com.
 Safety: All our items are handmade with safety in mind.  Some of our items have elements that are appliqued or glued on.  Should these elements become damaged they may present a choking hazard.  Never leave children unattended with one of our items.
If you would like any other information please visit our blog www.gusandkitty.blogspot.com or like us on Facebook.
 Thanks for shopping with Gus and Kitty.