Tassie Timber Things
We are a family-owned local business nestled in the south of Tasmania, specializing in creating exquisite timber homewares, giftware, and kitchenware.
Our passion lies in crafting unique and functional items that bring the natural beauty of Tasmanian timber into your everyday life.
Shipping Policy
Ready to ship in 14 (business days)
Ships out using: Australia Post
Tracking code provided upon shipment (if applicable)
Delivery Times: 3-5 days
Returns Policy - Tassie Timber Things
Effective Date: 12-7-2023
At Tassie Timber Things, we strive to provide our customers with the highest quality products and excellent customer service. We understand that occasionally, you may need to return or exchange an item. This Returns Policy outlines the guidelines and procedures for returning or exchanging items purchased from our e-commerce store. Please read this policy carefully before initiating a return or exchange.
1. Eligibility for Returns:
- We accept returns within 30 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- Customized or personalized items are not eligible for return unless damaged or defective.
2. Initiation of Return:
- To initiate a return, please get in touch with our customer support team within 30 days of receiving your order. You can reach us at simon@tassietimberthings.com.au.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process.
3. Return Shipping:
- Customers are responsible for the return shipping costs unless the item received was damaged, defective, or an incorrect product was shipped.
- We recommend using a trackable shipping method and retaining the shipping receipt for reference.
- Tassie Timber Things will not be responsible for lost or damaged packages during the return transit.
4. Refund Process:
- Once the returned item is received and inspected, we will notify you of the status of your refund.
- If the return is approved, we will initiate a refund to your original payment method within [insert number of days].
- Refunds will include the purchase price of the item(s) returned, excluding any shipping or handling charges.
5. Exchanges:
- If you wish to exchange an item, please follow the return process outlined above and specify the desired replacement item.
- We will process your exchange as a return and issue a refund. You can then place a new order for the desired item separately.
6. Exceptions:
- Some items may have specific return guidelines or restrictions due to their nature or manufacturing process. Such exceptions will be mentioned on the product page.
7. Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please get in touch with our customer support team within 48 hours of delivery.
- We may request relevant information or photographs to promptly assess the situation and resolve the issue.
- We will provide a pre-paid return shipping label for the return of damaged or defective items.
8. Non-Returnable Items:
- The following items are non-returnable:
- Gift cards
- Clearance or sale items
- Customized or personalized items (unless damaged or defective)
Please note that this Returns Policy is subject to change without prior notice. It is your responsibility to review the policy periodically.
If you have any questions or require further assistance regarding our returns policy, please do not hesitate to contact our customer support team. We are here to help!
Tassie Timber Things Customer Support:
Phone: 0439071894
Email: simon@tassietimberthings.com.au
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