Hi, I'm Hellen, the maker behind My Deer Ivy.
Since 2016, I've been creating handmade wooden decor, keepsakes and personalised gifts from my Melbourne studio, with the hope of helping families create beautiful spaces filled with love, imagination and lasting memories.
What began as a creative passion has grown into a small Australian business that has been part of thousands of nurseries, bedrooms and family celebrations across the country.
Every piece is thoughtfully designed and carefully handcrafted, because I believe the little details are often the ones that become the most treasured.
Whether you're decorating your baby's nursery, searching for the perfect baby shower gift, celebrating a birthday or looking for something meaningful for a child's bedroom, I want every My Deer Ivy piece to feel special from the moment it arrives.
As a mum myself, I know how quickly childhood passes. That's why I love creating keepsakes that become part of everyday moments, from reading bedtime stories beside a favourite set of bookends to watching little personalities shine in beautifully styled spaces.
Each order is made with care, attention to detail and genuine appreciation for every customer who chooses to support a small Australian business. Your purchase means more than just a sale. It allows me to continue doing what I love while creating pieces that become part of your family's story.
Thank you for being here and for supporting handmade.
I hope you find something you'll love for years to come.
Hellen x
Shipping Policy
Ready to ship in Made to order - 3 weeks plus shipping (business days)
Ships out using: Australia Post
Tracking code provided upon shipment (if applicable)
Delivery Times: 5 days
Product Safety and Care
My Deer Ivy products are handcrafted decorative items and are not toys.
Some products may contain small parts and should be kept out of reach of babies and young children. Products should be displayed securely and used only for their intended decorative purpose.
Our handmade products are delicate and should be handled with care. Damage caused by dropping, rough handling, misuse, exposure to moisture or failure to follow reasonable care instructions is not considered a product fault.
To keep your My Deer Ivy piece looking beautiful, gently wipe it with a soft, dry cloth and avoid excessive moisture or prolonged exposure to direct sunlight.
Nothing in these Terms and Conditions excludes or limits any rights or remedies available under the Australian Consumer Law.
Handmade Products and Natural Variations
Each My Deer Ivy product is individually handcrafted.
As timber is a natural material, variations in wood grain, texture, knots, colour and finish may occur. Small differences between products are part of the handmade nature of our pieces and are not considered faults.
Colours may also appear slightly different depending on your computer, mobile device, screen settings or lighting conditions.
We make every effort to ensure that our product photographs and descriptions accurately represent each item.
Personalised and Custom Orders
Customers are responsible for checking all names, spelling, dates, colours and other personalised details before submitting an order.
Please contact us immediately at MyDeerIvy@outlook.com if you notice an error after placing your order.
We will make changes where possible, but once production has started, we may be unable to amend or cancel a personalised or custom order.
My Deer Ivy is not responsible for errors entered or approved by the customer.
This does not affect your rights if an item is supplied incorrectly or does not match the details submitted with your order.
Change-of-Mind Returns
My Deer Ivy does not offer refunds, returns or exchanges where a customer:
changes their mind
selects the wrong product, colour or size
enters incorrect personalised information
no longer wants or needs the product
finds the product available elsewhere at a different price
This does not affect any rights available under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
We take great care when creating and packaging every order.
Please contact us at MyDeerIvy@outlook.com as soon as possible if your item arrives damaged, faulty, incorrect or significantly different from its description.
Please include:
your name and order number
a description of the issue
clear photographs of the product
photographs of the packaging if the item was damaged during delivery
Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.
My Deer Ivy may request that the item be returned before providing a remedy. Where a product is confirmed to be faulty, damaged or incorrectly supplied, reasonable return postage costs will be covered by My Deer Ivy.
Consumer remedies depend on whether the issue is a minor or major failure, and businesses cannot remove these rights through their own warranty or returns policy.
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