Little Birds Talk is an Australian online store, established in 2016.
Started by myself with the love to create and make things. I enjoy the process and take pride in every little thing, dabbling in everything and anything that catches my eye. I am mostly self-taught through online videos and sitting in on a workshop here and there. Through the enjoyment of creating, I wanted to expand more out of this, and Little Birds Talk was born.
The name came about as I stared at my computer daydreaming and listening to the sweet little birds outside the window. I began with making hair accessories for my girls and moved onto making softies. You could call them my product testers. Since then, my mindset to where I wanted my little business to go grew and grew, and here we are today - a small family business run by myself with the support of my husband and children. So, the narrative has changed where it's no longer "I" or "My", it's more of "We" and "Our".
Thank you for stopping by & supporting our small business!
Shipping Policy
Ready to ship in Your order will be shipped within 7 - 14 days. (business days)
Ships out using: Australia Post
Tracking code provided upon shipment (if applicable)
Delivery Times: Standard
Allow up to 7 days for your order to be processed, packed and shipped. Whereas please allow 14 days for processing and packing during busy periods, such as Christmas & Easter, otherwise notified. Delivery is estimated between 2-5 workings days and in some cases up to 10 working days, dependent on shipping location. If you require a quicker delivery time, please contact us and we can see what we can do.
Little Birds Talk cannot be held responsible for late deliveries or loss or damage relating to late deliveries but we will work with you to try find a solution.
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
PRICING
All price are inclusive of GST.
RETURNS & EXCHANGE
We are committed in providing you with products that are of the highest quality.
All items are carefully checked prior to being packaged and sent out.
In the unlikely event you receive a faulty or damaged item/s, please contact us immediately to discuss your options.
Returns
To be eligible for a return, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging with tags.
To complete your return, we require a receipt or proof of purchase.
If an item/s is/are returned for a change of mind, you must pay for return postage of the item/s.
If an alternative colour is requested on the item/s, upon receipt of the returned item/s a replacement will be shipped to you where you will need to pay postage cost.
There are certain situations where only partial refunds are granted (if applicable);
Any item/s not in its original condition, damaged or have missing parts for reasons not due to our error, and
Any item/s that is returned more than 30 days after delivery (refund is at our discretion)
The customer is responsible for ensuring safe postage and appropriate insurances when returning goods.
Custom-ordered item/s cannot be returned.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund with reason of our decision.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within seven days of the email notification date.
If you haven’t received the refund yet, first check your bank account again.
Then contact the financial institute from where payment was made, it may take some time before your refund is officially reflected as often sometimes you need to allow processing time.
If you’ve done all of this and you still haven't received your refund, please contact us.
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund amount.
Custom-ordered item/s cannot be refunded.
Exchanges
We will replace the item/s if they are received faulty or damaged.
If you have ordered the wrong colour, we are happy to exchange it for you, but you will be required to cover all shipping and insurance costs.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
Custom-ordered item/s cannot be exchanged.
Return Shipping/Postage
To return your item/s, contact us for address details.
You will be responsible for paying for your own shipping/postage costs and ensuring appropriate insurance for returning your item/s. Shipping/Postage costs are non-refundable. If you receive a refund, the cost of original shipping/postage will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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