Blue Bower Art

Shipping Policy

Ready to ship in 1-5 (business days)

Ships out using: Australia Post

Tracking code provided upon shipment (if applicable)

Delivery Times:

Refunds and Returns Policy

Every Blue Bower Art piece is handmade. We want you to be pleased with your purchase, and we are here to help if something is not right.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if your item:

• is faulty or damaged
• is not as described
• is the wrong item
• is a custom piece that was not made to the plan you approved.

Depending on the problem, the remedy will be a repair, replacement or refund. If the problem is major, you can choose a refund or a replacement. These rights apply to all items, including sale items and custom orders. In these cases, we will cover the reasonable cost of return postage.

Please inspect your order when it arrives. If there is a problem, contact us through the Madeit messaging platform or at hello@bluebowerart.com with your order number and photos of the issue. We will assess it and let you know the next steps.

Change of mind

We do not offer refunds for change of mind.

We do offer exchanges on stationery and art prints. To request an exchange, contact us within 2 days of receiving your item. To be eligible, the item must be unused, in the condition you received it, and in its original packaging. Please include your order number.

Change-of-mind exchanges do not apply to custom orders, commissions, personalised items, original artworks or sale items.

For a change-of-mind exchange, you are responsible for the cost of returning the item to us. We will send your replacement free of charge within Australia. Postage charges apply to replacements sent overseas.

Returning an item

Please contact us before you send anything back. We will confirm your return and send you the return address and instructions. Items sent without contacting us first may take longer to process and may not be eligible for a change-of-mind exchange.

Refunds

When we receive and inspect your returned item, we will let you know whether your refund is approved. Approved refunds are made to your original payment method.

Refunds can take up to 30 days to process, as all refunds are coordinated with the Madeit support team. Your bank or card provider may need extra time to show the refund in your account.

Gift cards

Gift cards cannot be refunded or exchanged for cash. They are valid for three years from the date of purchase.

Questions

If you have any questions about your order or this policy, contact us through the Madeit messaging platform or at hello@bluebowerart.com.

Shipping Policy

Processing times

In-stock orders are usually dispatched within 2 business days, and always within 7 days of purchase. Custom orders, original art and bespoke pieces can take longer. See below and the product page for each item.

For custom orders, we will contact you to agree on the details of your artwork, including the image size and paper size. Work begins once you approve the plan.

Cyanotype printing relies on strong sunlight, so production can take up to 21 days from the date you approve the plan. In most cases it will be sooner. If we cannot complete your piece within 21 days for reasons outside our control, we will contact you to discuss your options. Individual product pages may list specific timeframes.

Australian orders

Postage is free for all orders within Australia.

• Small stationery orders: if your order is up to 3 greeting cards or up to 8 stickers, and nothing else, we send it by standard letter with Australia Post. You can mix cards and stickers in one letter if the order has fewer than 3 cards and fewer than 8 stickers. Letters are not tracked. Australia Post says letters can take 3 to 14 days.
• All other orders: including card packs, we send by tracked standard post with Australia Post. Delivery usually takes 5 to 14 business days.

Want tracking on a small stationery order? Add the Tracked Postage Upgrade for Small Stationery Orders ($8) to your cart.

International orders

We ship internationally. International postage is shown at checkout, and delivery times vary by destination. You are responsible for any customs duties, import taxes or fees charged by your country. We are not responsible for delays caused by customs.

Collecting your parcel

Every parcel includes tracking. If Australia Post cannot deliver your parcel directly to you, it is your responsibility to collect it from your local Post Office or parcel locker within the timeframe Australia Post provides.

We strongly recommend that you download the Australia Post app and create an account. When a parcel is on its way to you, you will then receive tracking notifications automatically.

Lost parcels and letters

Tracked parcels: if your parcel has not arrived 30 days after dispatch, contact us through the Madeit messaging platform. We will work with Australia Post to locate it. If it cannot be found, we will send a replacement or provide a refund.

Untracked letters: letters cannot be traced. If your letter has not arrived 30 days after dispatch, contact us through the Madeit messaging platform. We can send a replacement at cost price: the cost of the cards or stickers plus postage. To avoid this, add tracking to your order.

Parcels returned to us

If a parcel is returned to us because it was not collected, or because the delivery address supplied was incorrect, we will contact you through the Madeit messaging platform to arrange next steps.

We can resend your order. You will be responsible for the cost of postage and for the cost of replacing any item damaged during the return journey.

If we do not hear from you within 14 days of our first contact, we will close the order. Refunds can only be processed once you respond to us through Madeit.

If the item was returned to us in resaleable condition, you can contact us within 3 months of the order being closed to request a refund of the purchase price, less the original and return postage costs. If the item was damaged during the return journey and cannot be resold, the purchase price will not be refunded.

This section does not apply if the parcel was returned because of an error by us or by Australia Post.