Each artisan sets their own shipping rates and timeframes as the items come directly from the artisan! You’ll find details on the product page, and can also use the simple shipping calculator at checkout.

As every product is handmade, returns and exchanges are set by each artisan’s individual policy. Check the store policies on the product page, and if you’re unsure, we recommend reaching out to the artisan before purchasing.

Refunds are guided by the artisan’s policies, however you are never left on your own. If something isn’t right, the Madeit team is here to support you and help find a solution.

Yes! You can message artisans directly through Madeit with questions about their products, custom requests, or shipping. This personal connection is part of what makes buying handmade so special.