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Store Policies


~ ADDITIONAL INFORMATION + FAQs ~

How wonderful that you are buying handmade - as unique and quirky as you are. All it takes is you to start the trend - shop small, shop local, spend local, enjoy local. Australia is awash with raw talent - enjoy!. Anyone can buy mass produced but only someone special buys handmade! Thanks for being that trendsetter!!

Please don't hesitate to contact me with your questions - I'm always happy to help!

Thank you for visiting me in Resinating's little corner of Madeit - I'm so glad you're here! ♥ Marina x


~ CARE OF YOUR RESIN PIECE ~

Each piece has been 100% lovingly handmade with great care and passion and individually created from design to finished treasure in my Perth studio by me, Marina.

Resin is durable, lightweight and warm to touch but, like glass, it needs to be handled with some care, and can chip, scratch or crack if dropped onto a hard surface or treated roughly.

An occasional wipe over with a tiny drop of cooking oil or Sorbolene Cream with an extremely soft cloth will enhance the lustre and keep the resin shining!

The silver plated metal elements and findings that I use are of the highest quality and are nickel and lead free (Hypo-allergenic). All earring posts are hypoallergenic and are lead and nickel free.


THE FORMALITIES:

~ Payment ~

Payment can be made via PayPal, which accepts major credit cards. It is not necessary to have a PayPal account to use it - simply click on the PayPal link at checkout and follow the instructions.

Payment is expected immediately at checkout, and items will not be shipped until the item has been paid for in full.


~ Shipping ~

Unless custom ordered, all items listed are ready to ship - and the item photographed in the listing is the one you will receive!

Items are shipped from Perth, Australia. Local postage takes 3-10 days.

I ship all items purchased on the same or next working day from receiving your payment. You will receive an email from me through Madeit confirming your purchase has been posted.

Your goodies will arrive tucked inside a protective post box to ensure safe delivery, and will be wrapped with care inside - just like a little gift to you :)

All Australian postage costs listed on my items are for postage using standard Australia Post, which is extremely reliable. All items are sent with tracking except for the $2.50 letter rate. If you wish to use Express Post please choose the Express Post option. If you would like your package sent through registered post, or to purchase insurance for your package, please message me and I will create a custom listing to cover the extra postage cost.


~ Gift Wrapping + Love Notes ~

Resinating items make the perfect gift! I am happy to include a note and gift wrap your items and I can post directly to the recipient! Just leave me a message at checkout.


~ Refunds and Exchanges ~

Please contact me if there is a problem with any item - I want to make sure you enjoy your item as much as I enjoyed making it! Please note that refunds are not offered for change of mind purchases.

Items must be returned in original, unused condition. Please note, however, that shipping costs are non-refundable unless your item is faulty or not as described. I’m sorry but I cannot refund custom orders, unless there is a problem with workmanship.

All of my work is handmade with the utmost care. I want you to love the Resinating piece you have chosen and embrace its uniqueness. I ask you to read the descriptions and measurements carefully and then contact me with any questions prior to ordering.

Photos are taken in natural light and remain unedited to truly show the piece you will receive.


~ Copyright ~

This Madeit store and its contents, including images and text, are subject to copyright.

ABN 98 328 641 975