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Store Policies

Please take a few minutes to look over my policies if you were considering buying an artwork from Wishsong Design.

Payment:

I accept payments through Pay Pal only. However you are not required to have a Paypal account to use this payment method, simply choose the guest option when you are taken to the Paypal page to use your credit/debit card.

Shipping:

Shipping costs include both postage and the packaging materials (envelope/box) used to ensure a safe delivery of your artwork/ handmade item. I ship between 1-3 days of receiving your order.

Some items I cannot combine postage (i.e. an artwork print with a 3D object) in order to protect the art print during shipping. Any purchases of art prints along with 3D objects will be shipped in separate packages (unless the art print is small and I deem it safe to be packaged in the box along with the other object.)

Australian Customers: Shipping of all packages are through Australia Post. Shipping costs are calculated based on flat rate weight increments starting at: 0-500 grams, 500 grams-1kg etc. So if a package weighs 20 grams and another 450 grams, they both fall into the first cost bracket of 0-500grams and hence cost the same to ship. Any package weighing over 500 grams falls into the next flat rate cost bracket of 500grams-1Kg.

Australian Buyers: Please note that Australia post changed its parcel post to include distance fees in addition to weight and size of parcel hence my shipping rates are now based on the furtherest city/state from me, as there are no options to break down shipping rates here on Madeit. Please be assured that I will refund any overages in postage for my local buyers or those in a closer state, that may occur.

Most of my toys are light in weight (except toys with weighted pellets like my yeti's) and therefore I can often fit in multiple toys for the same postage cost. Please convo me if you want to buy more than two toys for a more accurate shipping cost.

Postage costs are for Air mail only, to keep costs as low as possible for you the customer. It does not include tracking or insurance, these options are considerably more expensive.

International Customers: Please note I currently only post to USA, UK, New Zealand and a select few EU countries only (France, Sweden, Netherlands - I will not sell to Italy or Germany, apologies in advance). Any orders made from a buyer outside of my acceptable countries will be immediately refunded and cancelled. All orders are shipped via Australia Post Air Mail to keep costs as low as possible for buyers. This does not include tracking. If you would like tracking or signature on delivery please contact me for a postage quote. Please allow at least 3-6 weeks for international packages to arrive in the mail.
*****UK and EU buyers: Your countries have low monetary thresholds when importing items and therefore you may be required to pay additional customs fees/duties and VAT taxes when purchasing over a certain amount of money. Please be aware that you are responsible for all duties/taxes and it is strongly advised that you find out first from your countries customs department what may be payable before making a purchase from my store.

Refunds and Exchanges:

Refunds for damaged items: In the unlikely event your item arrives damaged I will be happy to replace or refund your full purchase price including shipping costs. I will require photo evidence of the damage including the envelope/ packaging it arrived in. Please contact me within 14 days of receipt of your package to be valid for a refund/exchange.

Lost packages: If your item is somehow lost in the postal system I will send a replacement, or refund should you prefer. Please be assured that I want you to receive what you ordered or not be out of the money should the worst happen and your package is lost! Please just allow enough time to have passed up to 6 weeks for international post.

Cancellations: Should you change your mind before I have shipped your purchase I am happy to cancel and refund your purchase. I unfortunately cannot cancel your order once it has been shipped so please choose carefully! I have a fairly fast shipping time usually within 24 hours of your purchase so please take this into consideration if for any reason you decide you want to cancel your order before shipping.

Additional Policies and FAQ's:

All items in this shop are copyright by Jodie Blanchard (the artist) and cannot be used without the express permission of the artist. All rights are reserved.

Do you offer a custom work/ commissions?
I currently do not take custom orders/commissions, my busy schedule prevents me from doing so and I am also an artist who loves to create things when the mood strikes, selling my artwork as I paint it. This allows me to keep my creativity and passion alive and gives me time to create without the pressure and time restraints that often accompany custom work.

Are your yetis suitable for kids?
No! My toys are not for kids! My items are artist bears and art dolls and are made purely for the adult collector. They often contain small parts and are often sewn gently in places for effect, or are made of delicate materials so will not withstand any sort of play by children.

Do you offer larger art print sizes?
I am currently only printing my artwork up to the 8.5 x 12 inch size. I may consider larger sizes in the future.