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Store Policies


On A Whim Designs specialises in handmade glass tile and polymer jewellery - handmade by me!

You can find me on Facebook https://www.facebook.com/onawhimdesigns

Payment

Payment is by Paypal or Direct Deposit.  Please see payment options for details. If paying by PayPal (credit card) your credit card statement will display *ONAWHIM as payment recipient.

Postage

I live in rural Western Australia and therefore do not have access to post every day.  However I will post your purchase as soon as possible after receiving payment, and will notify you when item/s have been posted.  Please allow up to 14 working days for delivery in Australia.  Parcels are posted using standard Australia Post Postal service, which includes free tracking.  I do my best to ensure all items are well packed to reduce chance of damage during postage.  If there are any problems please let me know. 
Please ensure that your Madeit and PayPal address details are correctly provided to avoid delays in postage. If you would like your item sent to an address other than the one provided through Madeit and PayPal, please note this clearly in the message to seller window at checkout.
Items are custom made once order is placed - please allow up to 3 days for production, as well as postage time. If you need an item quickly, please contact me to discuss express postage options.

Refund Policy

Refunds will be given if an item is faulty/damaged or incorrectly supplied. If there is a problem, please contact me within 7 days of receiving your item to discuss a refund or replacement. Postage of returned item is at the cost of the buyer. Item photo forms part of the item description – if you require further information please contact me prior to purchase.

Are glass items waterproof?

No!   Items will stand up to incidental splashing, but are not waterproof.  Please do not wear them swimming or bathing! Rings are especially susceptible to water damage – to be safe please remove before washing hands etc.

How durable are the paper backed pendants?

Items are basically made of glass, paper and glaze/glue – please be careful when wearing them!  Those items which are not in a metal setting will require particular care as rough treatment of the bail could cause the paper to tear.  The paper on the back of the pendants has been sealed with jewellery grade glaze, but it will be susceptible to wear and tear.  I do my best to make all items as carefully as possible, but will not be held responsible for breakages due to mishandling.  Thanks!