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Store Policies


Made to order

All Made to order listings will be made as soon as payment has cleared and all details such as ring size or necklace length are set. Please allow about 3 working days for making your items before it is shipped.

Each items is hand made and may have slight variation from the photo especially if gemsotnes or pearls are involved in the design as they are each unique in their own right. I hope that like me you will appreciate these marks as the signature of a natural material and hand made jewellery.

 

Payment 

All prices and costs listed are in Australian Dollars. 

Payment can be made securely through Paypal using your debit or credit card even if you do not have a Paypal account!

Payment must be made within 3 days of purchase. The order will be canceled if I haven't heard anything from you within 1 week.

Australian customers can also pay via direct deposit. Please contact me if you have not received my account details (they should be on your invoice in the Sellers details). If you are having difficulty making a direct deposit please contact me as soon as possible.

 

Shipping

All items are carefully packaged to prevent any damage occurring while in transit but I cannot take responsibility for loss or damage. 

All my jewellery is sent in an open gift wrap in the form of a jewellery pouch or box (depending on which is more appropriate) placed in a paper gift bag.

Small items are sent in a bubble mailer to reduce postage cost to $3.- but are not trackable.

Standard Australia Parcel Post is my default option for larger, more valuable or more fragile items . Each parcel is trackable for your peace of mind. The postage cost is $7.-

Shipping Extras, options available but NOT included in the default shipping costs. Please contact me to confirm total cost & invoice adjustment.

- Signature required at delivery: total postage cost is $10.-

- Express Post : next day delivery if in the appropriate zone, total postage cost: $13.50

- Extra cover for loss and damage, aproximate cost for the cover only is approximately $7.50 (for up to $500 value) + $7.- postage

International customers

Please contact me so I can get the correct shipping cost for your country and adjust the invoice. The default international postage is set at $15 for standard Australia Post service. If you require insurance and confirm the correct postage cost for your country please contact me.

Also note that I am based in Australia and it may take 2 - 3 weeks for the parcel to arrive! 

Customs regulations vary widely between countries so please check with your relevant authority as I cannot accept responsibility for any refusal of entry or fees and taxes. Any parcel returned to me from Customs in its original condition will be refunded minus shipping costs.

 

Exchange and Refund

If you are not happy with your purchase please contact me within 10 days of receiving your parcel to exchange it or get a refund. Refunds minus shipping costs will be issued as soon as I have received your purchased item back in its original condition.

As I want to have happy customers I will do whatever possible to clear out any problem or issues!

For further information about what I do or tips on how to care for your jewellery please visit my blog 

www.gem.net.au

See photos of what I am working on and creating by liking my Facebook page 

https://www.facebook.com/AnnaigsGemstudio

Get the latest news and special offer by joining my "Precious Gems" list

 http://eepurl.com/e4q_M