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Store Policies

Welcome to my Li'l Birdie Shop, I am so pleased that you have visited my store. I hand make all items to order with love and attention to detail. I use my own designs that I cut myself, this gives me the flexibility to customize your order as much as you would like. Please feel free to ask if you see something you like but would prefer a different colour, shirt style, fabric etc. I am happy to help.

Please note that if you are a guest purchaser and have not created an account you will need to message me at thompson_jacquie@hotmail.com for any queries regarding shipping and custom detailing.

SIZING

This size guide is approximate. For further measurements or assistance please feel free to contact me.

ONESIES - generous in size. No need to order up a size for an average weight/height child.

Newborn: Height up to 56cm / 22 inches . Weight 4.5kg / 10lbs

0-3 months; Height 56-62cm / 22 - 24.5 inches. Weight 4.5-6kg / 10-14lbs

3-6 months: Height 62-68cm / 24.5- 26.7 inches. Weight 6-8kg / 14-18lbs

6-9 months: Height 68-74cm / 26.7-29 inches. Weight 8-9.5kg / 18-21lbs

9-12 months: Height 74-80cm / 29-31.5 inches. Weight 9.5-11kg / 21-24lbs

12 - 18 months: Height 80-86cm / 31.5-33.9 inches.
Chest 49-51cm / 19.3- 20 inches
Weight variable

18-24 months: Height 86-92cm / 31.5-36 inches
Chest 51-53cm / 20-20.9 inches
Weight variable

For tshirts ages 1 - 6 please order according to year of age. For smaller or larger children order up or down a year as applicable.

For tanks/singlets 3 - 6 years please order according to year of age. These tanks are generous in size so order a year down if you have a petite child.

Shipping time frames

IMPORTANT

Your item ships from Cairns, Queensland Australia. All items are made to order and my current turnaround time is 7 days.

Australian customers need to allow between 5 - 10 business days for standard Auspost delivery. Each listing includes an option for Express Post to purchase. Express Post from Cairns within Queensland takes 2 days, from Cairns to all other states please allow 3 - 6 days. Please bear in mind that I still need to get to your order in the queue so if you are in a hurry make sure you let me know the date you need the items by so that I can work towards this for you.

Lil Birdie ships worldwide from Australia, Monday - Friday.

If you feel that the shipping rate calculated at checkout is wrong please contact me. Whether your order is sent as a parcel or the less expensive letter rate depends upon the combination of items you purchase.

Please note that every buyer is responsible for any and all duties and customs charges that may be incurred. Your item is not insured.

I ship to the address specified on the Madeit invoice so please double check that it is correct, Please contact me if you need your item shipped elsewhere, or if it is for a gift then let me know in the messages at checkout where you would like the package shipped and any note that you would like included. Gift wrapping and included notes are free so please avail yourself of this service. Once shipped your order is marked as 'posted' on this website. If you have purchased as a 'Guest' rather than creating an account you will not be able to see this notification.

Refunds for items lost in the post:
A full refund will be given if your item is not received after 5 weeks (USA and other countries) and after 3 weeks (Australia). Please check with your local post office to see if they are holding your parcel there first as most parcels will not fit in the letterbox and may be re-directed to your local mail centre.

Refunds for items not arriving in time for your special occasion: I cannot give an exact guarantee of how long the postal service will take to deliver an order so please ensure that you have ordered an item for a special occasion with time to spare. I do not refund your item if it does not arrive in time for a party or photo shoot etc. I will always ship your order within my production time frame and give the best indication of when you may expect it to arrive. If you need an item faster than standard post can deliver then it is necessary to upgrade to express post at checkout.

If you have received your item too late for the big day/special occasion then you may return an item to me unused and I will refund the cost of the item (not the shipping fees) once I have received the item back. If I have customized the design for you with a name etc then I will not accept the return unless it is defective in some way that is my fault.

Refunds for wrong size: You may return a standard item to me, unworn if it is the wrong size. If the item has been customized then I will not accept the return. Once I have received the item I will refund the cost of then item (not the shipping charges).

I will ensure that all items listed are described as accurately as possible. Please ensure you read the listing properly, noting what is included in your purchase ,dimensions and colours, sizes and shipping times. Please note that colors may vary between computer screens.

YOUR PURCHASE AGREEMENT: Although all my Items are created with safety in mind, some items may have a sewn on applique or Buttons, ribbons and rhinestones, if they become damaged they may come unattached and become are a choking risk. Please keep safety in mind. If you have any question about my products, please contact me.

CARE INSTRUCTIONS: Please wash gently! Hand wash or use a wash bag on a gentle cycle. The appliques can be ironed flat after drying and although the larger parts of the appliques are sewn on as well as fabric bonded, the smaller parts may start to lift off after some wear and tear - just warm iron over them to rebond them to the fabric. These shirts will not last as long if you wash them in a machine and use a dryer. Hair accessories should not get wet. Party hats can be sponged clean. Bow tie centres can be taken out for cleaning, ironed flat and refolded like a fan and then inserted into the cenre piece. Please take care not to iron over any glitter applique sections.