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Store Policies

Description of Goods
We hope you will love your order as much as we enjoy making it for you! Every effort has been made to ensure that you are receiving a quality handmade product, with greatest attention and care taken to ensure that the description and specifications are correct.
We endeavour to ensure that the colours reproduced in our product photos are as true to life as possible but sometimes garment colours may vary from the images that appear on our site due the differences in monitor display settings.

Sizing
Effort is made to provide information in regards to sizing but if you have any queries regarding sizing or if you would like to request a custom order, please contact us as we are always happy to help.
When ordering, please select the size closest to your child’s measurements; if they are in between sizes, we recommend sizing up.

Payment
We accept payment via PayPal or direct deposit.

Shipping
We always endeavour to post our goods ASAP and ship ready-made items within 2 business days. Turnaround for custom orders is dependent on style and fabric availability but is generally 7-10 working days.

Postage Australia wide is FREE with your purchase with Australia Post the service provider for delivery.
Tracked or untracked shipping is included . Where untracked is listed there is an option to upgrade to registered post/ tracked/ signature on delivery for $4.30.

Once your item has been posted, we are not responsible for any loss or damage which may occur in the postal system. Should there be any delivery issues please get in contact as soon as possible and we will do everything we can to assist with locating your parcel.

We do not refund if packages do not arrive by a certain date so please ensure you allow enough time for your package to arrive when you need it and purchase Express shipping where necessary.

We are happy to arrange local pick up on the Surf Coast where this is possible.

Returns
Due to the handmade nature of each product, please note that refunds and exchanges are not provided due to change of mind or incorrect size.
If a product is faulty or our description has been inaccurate we will gladly refund the cost of the item.

Further shop policies can be supplied on the following:
Custom orders
Safety