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Store Policies

Each piece of Curly Jo Design Handcrafted Artisan Glass has been Designed & Handcrafted by me, Glass Artisan Jo Kealley, in my Brisbane-based Studio.

Payments are made via the secure PayPal system. You can select to pay via Direct Debit or Credit at Checkout with this service.

Payment must be made in full and have cleared before I ship your order. If you are having any issues with payment please do not hesitate to contact me and I will assist you in any way that I can.

Orders will be posted to the address provided by you in your PayPal account. Orders will be posted within 48 hours from when I receive payment notification, I will communicate with you once the order is packed and posted.

All orders are sent via the Australia Post Click & Send system which provides a Tracking ID#. If you provide an email address at Checkout you will receive updates from Australia Post on the status of your order.

All orders are packed with great care to ensure safe transit to their destination.

If you require Express Postage or Signature on Delivery within Australia please contact me prior to checkout.

Your Curly Jo Design piece will come carefully wrapped & presented in Classic Curly Jo style along with Care Instructions and an Information Card on your Handcrafted Artisan Glass piece.
I am more than happy to gift wrap your treat prior to postage so feel free to email me any specifics you require. Gift wrap and personalized message is complimentary.

If for some reason you receive a damaged item please contact me as soon as possible via the Contact link.

If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis with the exception of Custom orders.

I pride myself on my workmanship and attention to detail and love to see my creations find their forever & I also like to hear that you have received your item & simply adore it.

Please contact me if you have any questions or concerns.

Happy Shopping
Curly Jo