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Store Policies


Welcome to CROSS your HEART

Payment

I accept PayPal or bank deposit (Australia only)

Bank details will be supplied once purchase has been made.

Payment must be made within 48 hours of making the purchase.
If you cannot pay within this time frame please contact me and I will reserve your purchase for an agreed time period.

Shipping

Item(s) will be posted within 3 working days of payment clearing.
Where the item is a custom order shipping will be 7-10 working days after receipt of payment unless otherwise stated in product description.

Item(s) will be posted to the address provided in your madeit account.
If you would like your item posted to an alternative address, please specify the address when making your purchase.

All items are posted via Australia Post using regular mail, Express option uses Officeworks Toll Courier service.

All items are packed to ensure their safety during transit.


Refunds & Exchange

If insurance is not requested I cannot be held responsible for damaged or lost items by the postal system and therefore cannot offer a refund.
If for any other reason you are not completely satisfied or have any issues please contact me so that we can resolve the issue.

I have made all effort to ensure that the photos of the items accurately represent the item, as does the description.
Please note that the colours of the actual item may vary slightly from the photo.