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Store Policies

Welcome
Thankyou for visiting my store, Domum Vindemia!
Each item is handmade by me in my pet-free and smoke-free home in Melbourne, Australia.

I happily accept custom orders of any size, but please bear in mind that I may not be able to source vintage crockery to your exact specifications.

Payment
For Australian buyers I accept payment via both PayPal (credit card) or direct deposit into my bank account. If you wish to pay using direct deposit, please choose the "other" payment option and message me asking for direct deposit details. PayPal (credit card) is the only form of payment accepted from international (non-Australian) buyers.

Payment is expected at the time of purchase. I reserve the right to cancel the transaction if I do not receive payment within two (2) days of the purchase.

Shipping
All items will be shipped using Australia Post standard service unless otherwise stated in the listing. Parcels are sent at your own risk, I cannot take responsibility for loss or damage unless they are sent via registered or express post.
PLEASE NOTE: A surcharge of $9 has been added to US shipping for items over one pound in weight due to the new security screening implemented by the US government on incoming mail.

I use a combination of recycled, upcycled and new packaging materials in all of my parcels.
I aim to post several times a week so that purchases can be received as speedily as possible. However, if I am sick, or an emergency arises, there may be a delay in shipping. I will try to notify customers of any delays in shipping as soon as possible. Please contact me if your package is taking an unusually long time to arrive.

The purchaser is responsible for any customs, duty or tax charged by your specific country. All international packages will be marked as merchandise, not gift. Purchases will only be shipped after payment has been finalised and will be posted to your Paypal address.

If your country is not listed in my shipping profile, please contact me and I will happily give you a postage quote.

Refunds and Exchanges
I only offer refunds or exchanges on damaged or lost items mailed via registered post.

Additional Policies and FAQs
Please note that you will need to take extra care of your Domum Vindemia pieces. Many of these are created with vintage crockery, some of which have gilt or silvered edges and decorations.
Please only handwash your items gently in warm soapy water and hand dry as quickly as possible.
Due to the vintage age of many of the components used in Domum Vindemia pieces, you may see some wear or aging. These will be pointed out in photographs and the item description.