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Store Policies

PAYMENT

My accepted payment methods are PayPal and Direct Debit (please contact me for account details)

All of the items I offer are custom made to each customers specifications. Work on an item does not begin until all details and payment have been cleared. All items must be paid for within 3 days of purchase. If you require more time, please contact me to make arrangements before completing checkout.

Please allow up to 10 business days from the time your payment is received to complete your order. Some orders may take up to 15 days to be completed.

SHIPPING

All items are packed and posted with care using the regular Australia Post service. Shipping prices quoted include costs for regular postage. If you require registered or express post please purchase the separate listing within my store.

I send all orders to the address from your Made It account. If you would like your goods sent to an alternative address please add the new address in message to seller on checkout or notify me via email immediately after purchase.

Please allow 2-5 days for Australia Post to deliver items within Australia.

REFUNDS

Due to the custom nature of my Collections, all sales are final. All Tutus, Petti Tutus and Tutu Dresses are custom made to order so there are no exchanges or refunds.

If you receive your order and there is a problem please contact me as soon as possible so I can resolve the issue. As my collections are made to order, an exchange will only be made if the item is faulty. Please note refunds are not available for change of mind.

Shipping costs will not be refunded.

CUSTOM ORDERS

I love to do custom orders and will happily work with you to create the item you desire. Custom orders will be individually priced based on the size, design and length required.

ADDITIONAL POLICIES

My photographs are very close to the true colour, however some colours may vary slightly.

Ribbon colour may differ to one in photograph due to availability. Ribbon colour will still match with Tutu.

I welcome Feedback so that others may shop with confidence.