1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Store Policies

PAYMENT METHODS
PayPal, Bank deposit,money orders. Please, no personal checks.
PROCESSING TIMES
I post within 1-3 business days of receiving payment.
Processing time is 1-3 business days.During this time I make your order and package it for posting.
Delivery time- The dates are recommendations by Australia post they are not guarantees.Covid outbreaks are unpredictable and postage times depend on level of staff processing the packages.
Standard Post: is estimated to be 2-9 business days.
I am in Albury NSW so it will depend on where you are located to when it gets to you.
Express Post: is estimated to be 2-5 business days. Australia Post is no longer guaranteeing the 1-3 business day delivery during covid. They do however treat express parcels with priority.Regarding the the tracking number. Australia post website will let you know when it has been posted. After that there may not be an update until it is on the truck on the day of delivery.This is because when putting a order in a post box the item is not lodged in the system until it passes through a scanner, sometimes this is not until the day it is delivered.This depends on what sorting centre the item goes through

.I value customer satisfaction.If a fault in the product has passed my notice and been sent to a customer I offer a full refund or replacement.Do not hesitate to contact me if you have a enquiry about this.
I make every effort to describe the product clearly, photograph it accurately.
Note that different computer screen settings that customers have will vary colours slightly.
If a customer has a concern about a product and would like a refund or replacement,It will be at my descresion about whether I ask the item to be returned.I would pay for return shipping if the problem was a mishap on my part.If not then the buyer is responsible for any return shipping fees.No returns/refunds on change of mind.

Returns will not be accepted after 20 days of the original order date.No returns/refunds on change of mind.
ADDITIONAL POLICIES AND FAQS
Please keep in mind that these are handmade items.Slight variation in resin covering placement occurs. Custom orders are welcome. Note that they depend on size and colour required.

CUSTOM ORDER

I RESERVE THE RIGHT TO DECLINE AN ORDER.
please note that I reserve the right to decline any order.Of course I will refund in full any monies paid.