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Store Policies



I use clean recycled packaging where able.It keeps the cost down for the customer, myself and is a sustainable use of resources.
PAYMENT METHODS
PayPal, Bank deposit,money orders. Please, no personal checks.
PROCESSING TIMES
I post within 1-3 business days of receiving payment.(not including custom orders)
Please note that buyers are responsible for any customs charges that my be incurred for shipping to other countries.

EXPECTED POSTAGE DELIVERY TIMES AND TRACKING OPTIONS

CUSTOMER WITH AUSTRALIA estimated: 3-8working days from postage date.

REFUNDS AND EXCHANGES
I value customer satisfaction.If a fault in the product has passed my notice and been sent to a customer I offer a full refund or replacement.Do not hesitate to contact me if you have a enquiry about this.

I make every effort to describe the product clearly, photograph it accurately.
Note that different computer screen settings that customers have will vary colours slightly.
If a customer has a concern about a product and would like a refund or replacement,It will be at my descresion about whether I ask the item to be returned.I would pay for return shipping if the problem was a mishap on my part.If not then the buyer is responsible for any return shipping fees.No returns/refunds on change of mind.

Returns will not be accepted after 40 days of the original order date.Given that International shipping is on average 2 1/2 weeks but can be up to 4 weeks then the 40 day time period is well within reasonable time for faults to be discovered. Items that are returned must be in the original condition that it was sent in.

ADDITIONAL POLICIES AND FAQS
Please keep in mind that these are handmade items.Slight variation in resin covering placement occurs. Custom orders are welcome. Note that they depend on size and colour required.




CUSTOM ORDER

I RESERVE THE RIGHT TO DECLINE AN ORDER.
please note that I reserve the right to decline any order.Of course I will refund in full any monies paid.