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Store Policies



I use clean recycled packaging where able.It keeps the cost down for the customer, myself and is a sustainable use of resources.
PAYMENT METHODS
PayPal, Bank deposit,money orders. Please, no personal checks.
PROCESSING TIMES
I post within 1-3 business days of receiving payment.(not including custom orders)
Please note that buyers are responsible for any customs charges that my be incurred for shipping to other countries.

EXPECTED POSTAGE DELIVERY TIMES AND TRACKING OPTIONS
POSTAGE
Processing time is 1-3 business days. I am processing orders as quick as possible. Aiming for only one business days before posting. Items are posted standard tracked delivery.Flat rate no extra charge for extra items.
Usual delivery timeframe is between 2-5 days once posted. However with COVID-19 add a few days as the postal system is slower. NOTE Australia post has issued notice that express orders no longer come with 1-3 business days guarantee. However they still treat express with priority over standard post.Regarding the the tracking number. Australia post website will let you know when it has been posted. After that there may not be an update until it is on the truck on the day of delivery.This is because when putting a order in a post box the item is not lodged in the system until it passes through a scanner, sometimes this is not until the day it is delivered.This depends on what sorting centre the item goes through.I value customer satisfaction.If a fault in the product has passed my notice and been sent to a customer I offer a full refund or replacement.Do not hesitate to contact me if you have a enquiry about this.

I make every effort to describe the product clearly, photograph it accurately.
Note that different computer screen settings that customers have will vary colours slightly.
If a customer has a concern about a product and would like a refund or replacement,It will be at my descresion about whether I ask the item to be returned.I would pay for return shipping if the problem was a mishap on my part.If not then the buyer is responsible for any return shipping fees.No returns/refunds on change of mind.

Returns will not be accepted after 40 days of the original order date.Given that International shipping is on average 2 1/2 weeks but can be up to 4 weeks then the 40 day time period is well within reasonable time for faults to be discovered. Items that are returned must be in the original condition that it was sent in.

ADDITIONAL POLICIES AND FAQS
Please keep in mind that these are handmade items.Slight variation in resin covering placement occurs. Custom orders are welcome. Note that they depend on size and colour required.




CUSTOM ORDER

I RESERVE THE RIGHT TO DECLINE AN ORDER.
please note that I reserve the right to decline any order.Of course I will refund in full any monies paid.