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Store Policies



Postage
All our cards are shipped in a protective cello sleeve to ensure they arrive with you in perfect condition.
We will attempt to send your goods via Australia Post within 3-5 working days of payment received; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at hello@curiousllamadesign.com.

Refunds and Exchanges
If you are not happy with your order for any reason, please notify us within 14 days. We will assess returns on a case-by-case basis. Please email us at hello@curiousllamadesign.com within that time if you are not satisfied with your purchase so that we can resolve any problems. It is up to you to return the item to us in new condition and in the original packaging. We do not cover delivery costs for returns. Please choose carefully, refunds are not provided for change of mind.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.