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Store Policies

Welcome to Escape Jewellery
Thank you for visiting my shop. All my jewellery is handmade from quality components with care in Australia. My jewellery is inspired by the textures and colours of the silver, semi-precious stones and artisan beads I source.


Payment
All prices are in $AUS dollars.
I accept payment by Paypal and Direct Debit (Australian customers only). Note that you can use your credit card through Paypal without having to set up a Paypal account. Australian customers please contact me via e-mail on checkout if you would like to pay by direct debit.

I you are buying from outside Australia, you are responsible for any sales tax (VAT, GST) and customs/import taxes for your country. These taxes are not included in the listed price.

Postage and Handling
I post to your Made it address unless you advise otherwise at time of checkout.

Your jewellery will be presented in an organza bag and wrapped in tissue paper and packaged in a bubble mailer. All items are available now and will be shipped via standard Australia Post unless otherwise requested. I do not insure standard post. Other arrangements can be made on request. All items are shipped within 1 working day of payment receipt.
Postage times are as listed on the Australia Post website
Australian orders will be sent standard post (approximately 2-6 days). Extra items no charge. You may also select registered or express post

International orders will be sent Australia Post airmail (approximately 10 - 21 days but can sometimes take longer). Extra items are no charge. If you would like registered or express post then please message me before check out for a quote.
The International postage and handling rates have been listed at the most expensive rate as there is only 1 option. If your postage is cheaper than this I will refund the difference.
For Items at a letter rate New Zealand $2.85, Asia $2.95 all other countries are $3.75
For items that are a parcel rate:-New Zealand 11.55, USA & Canada $15.10, UK & European Union $19.20, Asia $13.80, Rest of the World $21.20

Refunds and returns
I hope you will be happy with your Escape Jewellery purchase. Should, in the rare case there be a fault with your purchase, please contact me within 14 days of receipt. I will work with you to sort out any issues

My jewellery is made with semi precious gemstones. These are natural stones which have imperfections. This also adds to the uniqueness of the jewellery pieces.

How to Care for your Jewellery

If properly cared for, your handcrafted jewellery should provide many years of enjoyment

Sterling silver

Sterling silver jewellery naturally takes on a blackish tarnish over time in reaction with air. These are easily removed. You can buy a silver-cleaning cloth, or use some baby toothpaste (non abrasive) on a cloth or soft toothbrush. Gently rub at the tarnish, then wash and dry to bring back the super-shine. Storing your silver jewellery in sealed plastic bags will help retard tarnish.

Gemstones and metal components

Gemstones are durable substances, but they do require gentle care as even the hardest gemstone can be damaged. Store your jewellery separately in soft cloth bags, gently wrapped in soft fabric or sealed in a plastic bag to protect from scratching against other items.

You may polish you jewelry with a soft polishing cloth or wash gently with mild soap. Avoid harsh chemicals such as chlorine and other cleaning materials. Do not wear your jewelry while swimming. Avoid hairsprays and perfumes as these can damage your jewellery. Never store wet or damp jewellery.