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Store Policies

What are the shipping costs?

All orders place by 1700 EST will be shipped on the next business day. Delivery within Australia will take up to 2 business days.

Shipping costs within Australia are charged at a flat rate of $8.55 for all orders under 500g and $10.55 for all orders over 500g and under 3kg.

For any orders over 3kg additional shipping costs will apply.

For any orders outside of Australia Shipping costs will be charged dependent on location and advised to you via email within 12hrs of placing your order. Please add this charge to the total cost of your items when making payment.

Please note no refunds will be given for products that are misplaced in the post. If you have concerns regarding delivery we advise that you ask for postage insurance on your products.

Where do you deliver to?

We will deliver Anywhere in the world. Postage for items outside of Australia will be calculated after the order is placed and calculated at standard Air Mail charges. Postage does not include insurance. Should you wish to insure your items for postage please advise us at the time of purchase.

What is your returns policy?

Customer satisfaction is of high importance to Amelie Natural Skincare. Should you not be completely satisfied with your products please contact us within 5 days of receiving your order. We will endeavor to find a solution to your concerns and will offer a refund should we deem necessary.

Please note no refunds will be given for products that are misplaced in the post. If you have concerns regarding delivery we advise that you ask for postage insurance on your products.

What is your privacy policy?

Our Privacy Policy

We will NEVER use your personal information for any purpose other than processing your order or sending you newsletters if you have subscribed. We will also NEVER intentionally pass on any information to a third party under any circumstances.

Our Security Policy

We ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to all of our customers in their dealings with us.

What payment options are available?

Secure payment can be made through Paypal using a Paypal account, credit card or debit card. We also accept direct debit.