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Store Policies

Welcome to Billy & Scarlet's Made It store!
If you have any questions at all, please don't hesitate to get in touch by clicking the 'Email Seller' link on the left. All emails will be replied to as soon as possible, usually within 24 hours. All emails received over the weekend will be responded to on Monday.

Thank you!
Jillian
Billy & Scarlet

***FAQ***

-----CUSTOM WORK-----

Q: Can you customise colours?
A: Yes! I can customise the colours of any of the prints in my store. Just send me a message on Madeit mentioning which colours you would like and I will send through a proof. NOTE: If you're happy to go ahead without a proof, just add the prints to your cart and mention the colours you'd like at the checkout.

Q: Can you create custom artworks?
A: At this stage, I'm unfortunately not taking on custom work.


-----MIXING AND MATCHING PRINTS-----

Q: I found a set of 3 prints that I like in your store, but I want to swap one in the set for another print in your store. Is this possible?
A: Yes! If you'd like to swap one print from a set for another, just mention which prints you'd like to swap in the comment box at the checkout.

Q: Can I make my own set of 3 A4 prints?
A: Yes! Just add this listing to your cart: https://madeit.com.au/Main/Item?itemId=823953
At the checkout, list the three prints you'd like.


-----DIGITAL FILES AND DIGITAL PARTY PACKS-----

Q: Do you offer your art as digital files?
A: Unfortunately no. Billy & Scarlet artworks are pre-printed products only.

Q: I saw the Some Bunny is 1 Party Pack on a blog, do you create digital party printables?
A: I'm so glad you found my store through this project. Unfortunately I'm no longer offering the Some Bunny is 1 party pack or digital/pre-printed party items.


-----LARGER AND SMALLER SIZES-----

Q: Do you offer your prints in larger sizes?
A: Yes! I can print any of the prints in my store in the following larger sizes:
- 11"x14" or A3 ($40 ea or 3 for $100, + $7 shipping Australia-wide)
Just send me a message on Madeit if you're interested in ordering a print in a larger size.

Q: Do you offer your prints in smaller sizes?
A: Yes! I can print any of the prints in my store in 4x6 or 5x7 ($15 + $2 postage), or any other smaller size you're after. Just send me a message on Madeit if you're interested in ordering a print in a smaller size.

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Billy & Scarlet Shipping Information
All orders will be posted from Sydney (Metro), Australia on the following business day. Orders placed between Friday evening and Sunday will be posted on Monday.

Shipping Lead Times:
Sydney: 1-2 business days
Melbourne, Brisbane and Canberra: 1-4 business days
Other parts of QLD, VIC and ACT: 1-4 business days
WA, SA, NT and TAS: 4+ business days

Shipping Lead Times (International):
United States: 6-10 business days

If you need your prints in a hurry, express post is available! Please get in touch if you'd like to add this to your order.