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Store Policies

Australian Customers - Paypal, Stripe or Direct Deposit.
International Customers - Paypal or Stripe only.

I pack all my items with extreme care. I want my work to reach you, my customer, in the same lovely condition that they leave me!

Australian Customers- I ship standard items within 1 - 3 days after the purchase. Custom items will have different time frames and this will be advised in the listing. If for any reason there is a delay, I will let you know asap. Shipping will be by regular post. Shipping costs for some items will include registered post and insurance. Please read the description of each item for specific details. If reg post is not automatically included, you may request it by messaging me before making payment. *Please note that I cannot be responsible for lost or damaged items if no registered post/insurance was requested. Thank you for understanding! Shipping within Australia usually takes approx 3 to 7 working days.
Refunds & Exchanges-
* I put much love, passion and a teensy bit of 'me' into my creations and I want all my customers to adore their purchases as much as I loved creating them. If for any reason you are unhappy with a purchase, please email me as soon as possible so we can have a chat about it. People seem to think I'm quite nice... I definitely don't bite and I'm sure we can work something out.
* I am unable to refund or exchange for items damaged or lost in transit. I do offer (and encourage) registered post for Australian customers, however, if you do not request this, I am unable to help if anything goes wrong.
* I'm sorry but there are no refunds on custom orders.

Please email me or message me at anytime if you have questions or just want to give me feedback or suggestions! I would love to hear from you!
Thank you SO Much!!

XX Julie