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Store Policies

Hi All

I am commencing a reward discount for those customers who spend over $70 in one transaction. I will provide you with a store coupon code to register at the check out of your next purchase which will provide you with a 10% discount of the purchases in your cart. It is a one off opportunity for your next purchase only. If you spend over $100 in one transaction I will provide you with a 15% discount coupon code to redeem off your next purchase. You will have 12 months to redeem your store discount coupon and it is not applied to postage costs or available for wholesale purchases. The discount coupon is only able to be utilised with items in your cart from my store and is not redeemable for cash and is only a once off discount offer.

Check out my sold items as there may be some pieces you like that i have previously made and sold.  Many items can made again and others i may be able to make similar items for you.  Click on the send message and i will happily let you know if that particular item can be made again and i can give you price for that item if you would like me to create a listing for you.

I aim to create quality jewellery pieces that you will cherish for years to come and wear enjoying the admiration from others! 

I accept pay pal from all customers and from within Australia can accept payment by direct deposit into my account.  When you select to pay via direct deposit my bank deposit details will be noted on your invoice.

I aim to keep postage costs to a minimum but Kapalau is very happy to arrange insured postage or signed on delivery postage for the additional costs set by Australia Post. I am sorry but Kapalau cannot accept responsibility for items lost by Australia Post. Please message your request for sign on delivery or insured post with your order and I will send you an invoice through paypal for the additional cost. Given that Australia post has just increased letter postage costs, i am very sorry but I will have to pass on the increase in postage costs. I will be working on adjusting my listings over the next little while to reflect the postage increases.

I will accept returns within 14days of purchase if you are not happy with your Kapalau item.  I will refund your purchase cost (excluding postage) on receipt of the item returned in the condition in which it was sent.

I will send your purchase ready for gifting within 2 working days of payment clearing for the purchase.  If you require registered post or have special postage requests please email your request to me for an additional quote on your costs.

I am also happy to send your purchase as gift to another nominated person on your behalf if postage is similar what you have been charged.  Please send a note with your purchase of the address and person to send your purchase on to.

If you would like to have some idea regarding postage times, i provide the following as a rough guide

- Australia wide County (me) to metro (you) 1 - 3 business days

- Australia wide Country (me) to country (you)  1-4 business days

-International 3 - 10days

I have set a standard international postage fee and in many cases the cost of one item will be less than I have nominated. I will refund excess postage and handling costs for international postage. Unfortunately international postage from Australia is quite expensive an unless it is under 50 grams and can go as a large letter the fee listed may be the full cost of the postage you would incur.

I have just developed a Kapalau voucher which i can email to you or person you nominate as a gift.  The voucher is available in any amount of your choosing.  You can also have your voucher printed and sent by me to yourself or your intended recipient for a small extra cost.  This a great xmas gift option - valid for 12 months from date of purchase.

Also, you can check me out at my new facebook page at www.facebook.com/kapalau.jewels or check me out on Instagram - Kapalaujewels.

Thanks for visiting my shop!