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Store Policies

PAYMENT METHODS
My preferred method of payment is Pay Pal. Your pruchase must be finalised within 3 days of purchase. If for some reason payment is not forthcoming within 72 hours, your item will be returned to my store.

Direct deposit is only available for my Australian customers.

SHIPPING DETAILS
All items are shipped via Australia Post from Country Victoria, Australia. Items to the UK take approx. 7 working days, and items to the US and Canada take approx. 10 working days.

LOST/DAMAGED PACKAGES
Please note that in the unlikely event that your order is lost, damaged or stolen, I am not responsible. For extra protection, please purchase insurance. If you would like insurance, notify me in the "Message to Seller" box and I will update your invoice.
Please make sure that your details are correct before shipping and ensure that the address for shipping is the same as Madeit has on file for you as that is the address your order will be shipped to.

INTERNATIONAL CUSTOMS TAXES/FEES
The buyer is responsible for any customs fees, duties and taxes that may be incurred on your purchase.

RETURNS & EXCHANGES
Please contact me before returning an item. Returns must me made within 10 days of receipt or an email contact. Items must be returned new and unused. Shipping costs are non-refundable.

Please email me to resolve any problem and I am happy to help. Returns can be in the form of a exchange or a refund depending on situation and upon items being safely back with me.

ADDITIONAL POLICIES & FAQ'S
I love to convo with my customers and I am a friendly person so do not hesitate to contact with me if you would like a custom order I will do my best to help.

All text and images on Kids Creation's Etsy, Madeit, Facebook, Pinterest, Ravelry and Instagram pages are reserved under copyright as intellectual property and cannot be used unless it has been authorised by me.

If you are interested in placing a wholesale order please contact me to discuss further.

SELLER INFORMATION
All my items are handmade in my studio near Melbourne, Australia and I handknit and crochet all my items on my own. During busy times there may be a longer waiting period for custom orders.

I love to design my own patterns and all my designs and images are subject to ┬ęCOPYRIGHT protection. PLEASE RESPECT THIS AT ALL TIMES.