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Store Policies

 


Welcome to Impossible Alice, a wonderland filled with beautiful pieces of wearable art! 


I make every piece with love, care and attention to detail. I will not list any item in my shop unless I am 100% happy with it.


 


PAYMENT: International Customers - I only accept payment through PayPal. Please pay within 48 hours of purchase. 


 


Australian Customers - I prefer payment through PayPal, but I will accept bank deposit. Please pay or contact me for bank details within 48 hours of purchase.


If I have not received payment or heard from you within 4 business days, I will cancel the sale and relist the item.


 


SHIPPING: I send all items through Australia Post. I will post all items within 2 business days after payment has been received. You will receive an email from me confirming your purchase has been posted. 


 


International Customers - Please allow up to 4 weeks for delivery.


Australian Customers - Please allow up to 7 business day for delivery.


 


REFUNDS & EXCHANGES: If you are unhappy with your purchase for any reason, please contact me within 2 weeks of receiving it. I want you to be happy with your order, and I will do whatever I can to work with you to sort out any problems! If you decide you would like to return the item for a refund, please send the item back to me in it's original condition and I will refund you the full price after I've received it back.


 


Return postage and handling costs are your responsibility.