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Store Policies

Welcome to Red tree designs - handmade and upcycled

Every Red tree designs item is carefully handmade by myself here in Australia using vintage, second-hand or discarded materials.

PAYMENT:
I can accept payment via PayPal (all countries) or direct deposit (Australia) only. (Even if you do not have a Paypal account you can still make your payment through Paypal using a credit card). Payment must be made within 3 days of purchase.

Unless otherwise advised, I will post the item you've purchased to you within 1-2 business days of receiving your payment.

POSTAGE
Your Red tree designs purchase will be mailed using Australia Post air mail which is most cost effective. If you would like your order to be mailed using express courier or registered post (which includes insurance, tracking and signature on delivery), please contact me for a quote and so that I can set up an amended listing for you.

Your purchase will be gift wrapped and securely packaged using recycled materials.

Please note that I will always post to the address given by Madeit. If you would like me to post to a different address, please indicate this upon purchase.

LOST SHIPMENT:
I have a 100% success rate with deliveries and 100% positive feedback from my customers but, if you suspect a lost shipment (your parcel hasn't arrived after 15 days beyond it's estimated delivery date) please contact me so we can discuss a suitable alternative/compensation.

Shipping costs are non-refundable.

RETURNS/REFUNDS:
If you are dissatisfied with your purchase for any reason, please contact me as soon as possible with any questions or concerns. I will issue a refund or exchange if your purchase arrives damaged or is not as described, however I cannot issue a refund if you change your mind. Acceptable returns must be mailed back to Red tree designs within 3 business days of receipt. A refund or credit will be issued upon receipt of the returned item and not before it is received by Red tree designs.

*Please note that the colours & tones on computer monitors vary slightly. I try to photograph each product to show its colour as accurately as I can and include a description of the colour in the item's details. If I feel the photo doesn't represent the product's true colour (on my monitor) I will note this in the item's description.

LOST SHIPMENT:
I have a 100% success rate with deliveries and 100% positive feedback from my customers but, if you suspect a lost shipment (your parcel hasn't arrived after 15 days beyond it's estimated delivery date) please contact me so we can discuss a suitable alternative/compensation. I will refund the cost of your purchase if it does not arrive.

Shipping costs are non-refundable.

WHOLESALE ORDERS
If you are interested in making a wholesale order, please contact me so I can send you a copy of m wholesale policies, prices and and an order form.