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Store Policies




  • Service and Repair Policy - 100% Guarantee -
    I hand make my artisan jewelry with pride, you can purchase with the knowledge that your jewellery is covered by my service and repair policy for the life of the piece. Many services such as tarnish removal, polishing, clasp replacement or minor repair and size adjusting will be performed free of charge (not including postage). Other repairs that require more extensive work or replacement of lost or damaged components may incur a minimal fee. Every piece is 100% guaranteed against defects in materials or workmanship for life. If the item fails because of defects I will repair or replace it free of charge. Please contact me for shipping instructions and an estimate of any cost that may be involved before returning any piece.



  • Please note: this does not cover damage caused to the item by negligence or willful damage of the purchaser.




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FAQ


Privacy


Sparkling Dragon Designs are committed to protecting your privacy. Personal information including delivery addresses and contact numbers are for invoicing purposes only and will not be disclosed to any other parties. Your private personal details will not be shared without your consent, or unless required to do so by law.


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Returns Policy


We aim for customer satisfaction and do our best to ensure the goods you ordered arrive promptly and in good condition.


However, in the rare event that you do have a problem with your order, contact us and we will do our best to fix it! All returns will be considered on a case-by-case basis.


Please choose carefully. No returns are accepted without prior approval. We reserve the right to deny credit claims or returns at our discretion.


Note that there is a limit to the colour range displayable on a web page and may display differently on individual computer screens. It’s not always possible to display sizes accurately. Therefore, we are unable to accept any returns or claims due to the colour or size of an item.


We cannot exchange products if you change your mind or ordered too many items, you are however entitled to a refund, credit, or exchange if the goods are faulty. received in a damaged state (slight packaging damage or soiling not considered damage warranting replacement). The Guarantee does not cover willful damage, negligence, misuse or accidental damage caused by the user or other persons.


To request a return please email us immediately upon receiving your goods at info@sparklingdragondesigns.com.au with a written explanation (and photo if possible) of your dissatisfaction of such product, along with proof of purchase. Once we accept your request, we will then email you a reference number.


Products need to be returned to us unworn and in their original condition within 7 days if your return is accepted. Upon receipt and acceptance of your return, will exchange, credit or refund your purchase price (not including shipping and insurance cost). We will notify you via email once your return has been processed.


If you have any questions regarding color, shape, or size, please email us before placing your order. We are more than happy to assist you in choosing the correct product. Once purchased we accept no responsibility of the item if any claim arises from its misuse or resale.