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Store Policies

Hi there, thank you for considering Vintage Fairy as a store to purchase your items.
My name is Bridgette Hatton and I am the founder of Vintage Fairy.
Please read through my policies before purchasing.
Payment is to be made within 2 days of your purchase.
I accept Pay Pal or bank deposit, If you are an International customer I can only accept Pay Pal .
Here are my bank account details
DA and BM Hatton
BSB: 062691
Acc: 10165385

Shipping : All items will be shipped to you using Australia Post, regular postage. I can not guarantee the time frame in which your item will get to you as Australia Post works in mysterious ways ;) so please allow between 5 to 12 days for your item to arrive (if you are an Australian resident) If your parcel has not arrived within this time frame please email me and I can do my very best to help you find your parcel. I allow 30 full days before I declare a parcel lost and action taken to refunding or sending out a replacement item
Please note : To keep costs down in postage, I post most of my small items as a large letter but this is not trackable .If you prefer to have your smaller items tracked please choose the parcel/ signed option during check out.

Custom orders and turnaround : I am very happy to receive a custom order however please allow 2 weeks turn over for me to create your custom orders. Normally your item will be done earlier but this time frame gives me room to create your item in a professional manner. I take a lot of pride in my work and would like my item to arrive on your door step looking it's very best .

Refunds/ Exchange: I offer a 10 day full refund for return policy.(excluding custom orders) If you are unhappy with your purchase, please contact me within 10 days of receiving it.
You have the option to return your item in its original condition and I will refund the full price on receiving it back .
I take care in packing my items so that you recieve it undamaged, If you are returning your item please package it using the same methods .
Custom orders are non refundable (unless faulty) due to the fact that I am in constant contact with you throughout the making process, checking and double checking all of your needs and requirements .
I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues!
I cannot accept responsibility for repaying postage and handling charges

Thank you for going through my policies before purchasing my items. I hope you can feel comfortable buying through Vintage Fairy