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Store Policies

WE LOOK FORWARD TO CREATING A BEAUTIFUL PIECE FOR YOU!

Please read the following before ordering:

RUSH ORDERS

If you require any of our products in a hurry or for a special occasion please send us a message via madeit or email us at info@groovygoose.com.au to see if we can rush your order. Please opt for express post ONLY if this is the case. An additional fee may apply for express post.

We also run an online store and have many stockists we supply to. At certain times of year we have lots of orders. We will always do our best to speed your order along if we are made aware of its urgency before ordering.

WHEN ORDERING PLEASE NOTE

*** Please check all the details you enter for personalised artwork as no refunds or exchanges will be offered for typing mistakes when entering your details. We will use the exact details you have provided, including the use of capitals as per your order so please check all details when ordering.

Groovy goose accept PayPal and direct bank deposit. Please note that bank deposits can take 3-5 days to clear into our account. This will delay us proceeding your order until payment has cleared. If you need your items quickly, we recommend using PayPal as the best and fastes payment option. We can also process credit card transactions manually. If you wish to do this, please contact us prior to ordering and we will be happy to help.

If paying by cheque or money order please make them out to :
Groovy goose PO BOX 17 Athelstone South Australia 5076

CUSTOM COLOURS FOR DESIGNS

If you are after something in particular with colours for any of our art pieces and would like us to try to closely match to something for you please contact us as this is a common request and we will try our hardest to closely match for you. This will add to the timeframe for completing your order.

POSTAGE OF OUR PRODUCTS

We want you to receive our gorgeous products in the exact condition they left our studio!
All of our artwork is packaged in boxes which are very thick and robust. We recommend to pay the extra $3 charge for signature on delivery of our items so they can be tracked and land safely in your hands!

Most groovy goose products are custom made at the time you order. Products generally take (up to) 4-7 business days to be made, and depending on your location 1-7 business days for delivery with Australia Post.
(please allow 8-14 business days in total to receive your items) More often than not we are a lot faster than these times, but just in case we are experiencing a high level of orders we quote this time to avoid disappointment.

**If you require an order urgently please contact us prior to ordering to discuss completion time pending our current workload**

*** Please check all the details you enter for personalised artwork as no refunds or exchanges will be offered for typing mistakes when entering your details.

If you have any queries at all please contact us at info@groovygoose.com.au