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Store Policies

Please allow 3 days for postage.

Remove jewellery before bathing, showering or swimming as exposure to water can cause discolouration / tarnish.

Do not allow jewellery to come into contact with perfume, moisturizer, body lotions etc... as this can also affect colour/tarnish etc.

Postage - Flat rate $5.00 (Australia only) No international shipping at this time
Delivery is to the delivery address you nominate when placing order, so please make sure this is correct!
To keep postage cost low, items are sent without tracking, if you wish for tracking please contact prior to checkout to arrange ( additional charges apply)

Heniam does not refund due to change of mind, so please choose carefully , should you need further information before purchase just contact me and ill respond. Please contact me should there be any concern on the quality of your product. Heniam does not take reasonability for damage to items due to misuse , wear and tear.

Please note any irregularities are part of the item and contribute to there beauty. Items may vary in colour to that in the picture.

No returns on Earrings due to hygiene reasons.

Heniam cannot take responsibility for lost/damaged parcels once parcel is lodged with Australia post.