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Store Policies

How do I know you have used my inclusions?

Not only do I provide a Certificate of Authenticity but you have my solemn promise that I do not work on more than one piece at a time. My focus is solely on producing my very best work every time I pickup an order basket.

Why do some settings take a few days from receipt of inclusions and others are up to 5 weeks?

This is because we keep certain settings on hand like Bead Cores as they're one size fits all and we have them manufactured in bulk. Majority of our settings are custom made to your size and this unfortunately takes time.

But don't you make settings in house?

I wish, that is my ultimate goal but A LOT of training and knowledge is required before it is even an attempt. I have 3 main master craftsman located in Japan, India and London who make all of our Fine Metal pieces.

What metals are your settings made in?

I have Stainless Steel, Sterling Silver 925 (Can be plated to Yellow or Rose Gold just ask), Argentium Silver 935, 14k Gold in Yellow, White & Rose.

Can we drop off our inclusions to you?

Absolutely! Once you've placed your order for Local Pickup, an email will be sent with our drop off details. I have a convenient Safe Drop box for contactless transactions.

What is the ordering process?

It's a really easy process. Choose your setting that best suits the inclusion you want to add along with your colour and any extra flecks you want added as well. Place your order and I will immediately start processing your order so your setting is made in the quickest time possible. You just need to send me your inclusions to ensure they're here for me to set as soon as your setting is completed. Then I'll send you a photo of your finished piece as confirmation it's ready to send out or be collected.

Payment is required prior to your keepsake being made.
Postage is via Express Shipping within Australia and Standard Tracked shipping elsewhere.
Refunds and Exchanges are not accepted due to the nature of the product (custom DNA Jewellery).