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Store Policies

The boring but important bits...

Photos
The photos listed are representative of the items you will receive. There are sometimes tiny variations when each design is made because each piece is individually handcrafted. The colours, materials and dimensions will always be as listed. Please send me a message if you are not sure about something.

Processing Time
Ready to ship items are ready to post and I try to get these in the mail within 2 days of receiving payment.
Made to order items will be made and posted within a week of receiving payment.

Payment
Payment can be made by credit card, PayPal, or direct debit.

Postage
I currently offer Australia-wide shipping. All shipping is with Australia Post. Shipping times are my best estimate based on the delivery times stated by AusPost. Usually this is 3-5 business days for standard parcel post but currently delays are being experienced due to the pandemic. Your patience is greatly appreciated. If you experience any problems with delivery please get in contact.
If you buy multiple items you can combine shipping at no extra cost.
International shipping is not currently available.

Refund/Exchange
I want you to be happy with your purchase and hope you love your jewellery as much as I loved making it. If you change your mind or are not happy with your purchase please return it in original condition within 14 days for a full refund (minus postage costs). Return postage will be at the buyers expense.

Materials
I make all pieces from either sterling silver, 10% pure silver filled wire, enamel coated pure copper, or enamel coated and silver plated copper wire. I also have a small range in 14/20 Kt gold-filled wire.

Product specifications for the different wires:
*Sterling silver wire- contains 92.5% pure silver.
*Silver filled wire- contains 10% fine silver. It has a brass core that is bonded to a thick layer of fine silver. This fine silver layer is much thicker than silver plate. It does not contain an anti-tarnish coating so will look and behave like sterling silver and will tarnish naturally over time like silver does.
*Silver plated copper wire- from Parawire is made from a core of 99% pure copper that is plated in a very thin layer of pure silver. An anti tarnish coat is baked over the top in the last part of the process to make this wire. When the wire is coloured the tint is added in the anti-tarnish enamel layer.
*Enamel coated pure copper wire is 99% pure copper with Parawire's trademark enamel anti-tarnish coat which gives the wire its colour. This wire contains no silver.

Please refer to each listing for full details of all materials used to make the item. All pieces are handcrafted and may have very slight imperfections or tool marks where the wire has been worked.

Caring for your Jewellery
Enamel coated silver plated copper wire and enamel coated pure copper wire is coated with an anti-tarnish finish which will protect it from rapid tarnishing but please be aware that it will still darken or discolour over time. Long term exposure to UV will damage the enamel so is best stored out of sunlight. The jewellery will most likely tarnish like copper with a slightly green tinge. This can be cleaned (details below).
Sterling silver, and silver-filled wire pieces will also tarnish and darken naturally over time.
Jewellery can be cleaned easily and I recommend cleaning every couple of weeks to keep them looking their best. Rub the jewellery gently with a soft microfibre polishing cloth (or an old T shirt). Chemicals or abrasive materials will most likely damage or scratch the piece and I recommend you do not use these especially on silver plate pieces.
Sterling silver, silver-filled or gold filled pieces can be cleaned as you would any gold or silver jewellery pieces.