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Store Policies

Please read through our shop policies to make an easier shopping experience for you.


**Shipping
Shipping Cost:
$8.00 Australia Post Standard
Shipping takes 3-10 business day

$15.00 Australia Post Express
Shipping takes 1-3 business days.

*** Due to increased online Christmas shopping & continued impacts from COVID-19, Australia Post have advised a general delay in parcel delivery. Orders are processed next business day, and dispatch typically within 1-3 business days.***

We believe all packing is above standard; however, we can’t 100% guarantee the delivering service without any damage in transit. Therefore, we will not be held responsible for any damage/loss which occurs in transit. You can claim from AU Post directly.


**Receiving your order:
Upon receiving your parcel, please check your order within 24 hours. Any damage occurred, please consult with AU Post for damage claim.

As damage or loss claim fund might only go to the parcel receiver/buyer, therefore we do not resend another one for the inconvenience occurred. Please understand it is not ours nor your fault, if the damage/loss claim fund goes to the buyer, it will be a great loss from our side to send out replacement.


**Delay/Damage/Loss:
We pack our product carefully with secure packing materials before they are shipped out. Unfortunately, delay of delivery, damage or loss of parcel might occur in transit. In such circumstances, we do not take responsibility for such events. Any parcels damaged or loss in transit are not for refunds, replacement, or credits.


**Returns, Refund & Exchanges:
We do not accept any returns or exchanges due to the nature of our products.


**Allergies/Sensitiveness:
All our products are carefully handmade and suitable for use for most people. However, everyone is unique. We encourage you to check our ingredients before you place an order and do a small test patch before use. If any irritation does occur, please do not continue to use.


**Storage & Product life:
All our products should be kept in a cool dry place away from direct sunlight. We do not use any preservative in our handmade products, please check each product for shelf life.


**Feedback:
If you are not satisfied with our product or service, we recommend you please contact us in the first instance and we will do our best to rectify the issue.