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Store Policies

SHIPPING

Please allow up to 3-5 working days to process your order
Standard Shipping $7.00(includes tracking)
Express Shipping $10.00 (includes tracking)
All parcels will be sent via Australia Post, you will be notified by email when your parcel is on it's way
When your order leaves my hands it is the purchaser’s responsibility to keep track of the order. Indigo And Rose Studio does not hold responsibility for parcels that are lost or damaged. If you have any problems, please contact Australia Post on 13 76 78

INTERNATIONAL

Please allow up to 3-5 working days to process your order

Currently is only available for New Zealand, Canada and The USA

New Zealand Standard Shipping is currently the only option at a flat rate of $13.00 (includes tracking)

Canada and The USA Standard Shipping is currently the only option at a flat rate of $18..00 (includes tracking)

Please allow up to 6+ days after processing for your delivery to arrive

It’s the purchaser’s responsibility to pay for any local taxes and duties occurred (if applicable)

When your order leaves my hands, it is the purchaser’s responsibility to keep track of the order. Indigo And Rose Studio does not hold responsibility for parcels that are lost or damaged, please follow this link https://helpandsupport.auspost.com.au/s/missing-or-lost-item

RETURNS/EXCHANGES

Unfortunately for hygiene reasons I cannot accept returns or exchanges of minds of earrings after they have left my hands
If you do change your mind and would like to cancel your order please email me within 24 hours after placing your order and I will issue a refund
All returns are at the discretion of Indigo And Rose Studio

CARE INSTRUCTIONS

Store in a cool, dry place away from direct sunlight
If cleaning is needed, gently wipe with a soft damp cloth
Please keep dry, avoid wearing while swimming or showering
Avoid spraying perfume on or around the earrings
Be gentle with earrings, please do not bend or flex them
Please keep out of reach of children and pets they are not toys to be chewed on
Care Instructions will also come with your order.

COLOUR/DESIGN

Please understand that the colour can look different on screen as to in person, I try my best to take the best true to colour as possible.
Each pair of earrings are uniquely handmade, and a lot of love and care are put into the making of the earrings, but at times there may be a slight imperfection. These in no way affect the functionality of the pieces, I believe that this gives the pieces their character. That is why I would only ever list pieces I would be happy to wear myself.

For any enquiries please contact me at indigoandrosestudio@gmail.com

All designs and photographs are © Indigo And Rose Studio 2021 All Rights Reserved