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Store Policies

Postage and Delivery
Australia Post COVID-19 network delays

Australia Post are currently experiencing some delays in meeting delivery times due to social distancing measures and disruptions within their delivery network. Please allow extra time for deliveries to be made during this time. We appreciate your patience and understanding.
If you have any concerns or would like an update on the delivery of your order, please do not hesitate to email us at squeezeandsquish2020@gmail.com and we will do our best to get back to you as quickly as possible!

IMPORTANT NOTICE
Please read and understand the shipping rates and conditions before selecting your shipping options. ALL RATES INCLUDE POSTAGE AND HANDLING.
Any questions please contact us before continuing with checkout.
Incorrect Address given on Customers Behalf.
We are not responsible for the order being shipped to the incorrect address if it was given by the customer. Customer is responsible to input the correct address and review it to ensure it is accurate.
As we do not currently offer refunds.
Damages
Squeeze And Squish is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
International Deliveries
Due to COVID-19 impacting delivery times, international shipping currently takes between 3 to 6 weeks. New Zealand orders will take between 7 to 21 business days.
I will be shipping twice a week on Monday’s and Friday’s.
You can track your parcel at http://auspost.com.au/track

What are the delivery costs?
AUSTRALIA
For orders less than $100.
Standard Delivery Rates
Express Delivery Rates
Small Box 1-2 Slimes
$9.00
Small Box 1-2 Slimes
$12.00
Medium Box Between 3-6
$13.00
Medium Box Between 3-6
$16.00
Large Box Between 6-16 Slimes
$16.00
Large Box Between 6-16 Slimes
$20.00
Charm-Supplies
(FOR CHARMS AND SUPPLIES ONLY) Australia only
$3.00
Foam Bead-Supplies Max 4
$4.00
Foam Bead-Supplies Min 5
$9.00
Orders over $100 have free shipping Australia wide.

Privacy Policy
Consent.

By using our website, you herby consent to our Privacy Policy and agree to its terms.

Information we collect.

The personal information that we ask you to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information.

We use the information we collect in various ways, including but not limited to:

Provide, operate, and maintain our website.
Improve, personalise, and expand our website.
Understand and analyse how you use our website.
Develop new products, services, features, and functionality.
Communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Find and prevent fraud.