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Store Policies

Welcome to JC Sewing and Embroidery. Thankyou for taking the time to visit my store. We are located in Strathfieldsaye in Central Victoria.

Every effort is made to ensure that our items are described as accurately as possible. Please note that the colours may vary slightly on different computer screens.

--- Payments ---

We accept payment via Paypal and Stripe.

--- Postage ---

Items are posted via Australia Post with Tracking. The tracking number will be provided once your item has been sent. The delivery time will be the normal delivery time via Australia Post from Strathfieldsaye to your area.

Please contact me if you would like to pickup locally in Strathfieldsaye.

--- Returns and Refunds ---

A refund is available if no delivery is noted by Australia Post after 4 weeks. Please contact your local Australia Post Outlet in the first instance to check if the item is with them.

No refund is available for change of mind or for ordering the incorrect item. In these instances please email me within 7 days of delivery to see if I can offer any other options to you.

No refund is available for personalised items so please make sure you have checked the spelling you have entered when ordering. A refund / replacement will be offered once the item is returned if the spelling mistake was made on our end.

If the item is defective / faulty then please contact us within 7 days of delivery via email. The item will need to be returned unused and in the original wrapping for full assessment.

--- Care instructions ---

Cold machine wash or cold hand wash unless otherwise stated. Dry in a shaded area. No tumble dry.

Thankyou for visiting my store.