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Store Policies

STORE POLICIES

Each item is ready for postage and will be posted within 2 business days of payment being received.

*It is recommended for customers to upgrade to Australia Post extra cover for items over $100.

Returns & exchanges

Please contact Moon Glass Imaginations immediately if you have any problems or quality issues with your order.

Returns or exchanges are only accepted for items that arrive damaged or defective.

Requests for exchanges or returns on any item must be made within 7 days of receipt of the item. Items returned for exchange must be in the same condition in which they were sent and shipped back within 14 days.

Overseas buyers:
If you are interested in purchasing an item from Moon Glass Imaginations and reside outside of Australia, please contact us at moonglassimaginations@gmail.com so that International shipping costs can be calculated.