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Store Policies

Payment
Payment details will be added shortly.

Postage:
Standard domestic postage is included in the price of all items for sale in the Festival of Glass Expo stores.

A flat standard rate is charged for all international postage based on an item’s size.

If you require an upgrade to the postage options please contact individual artists with your request and they will forward you a quote.

Refund and Exchange information:
Each individual artist will have their Refund and Exchange policy clearly stated in the description of the goods you wish to purchase.

Please contact individual artists - see email contact for each artist in their listings - for defects in materials or crafting (not for damages from mishandling/misuse) for repair or exchange within one month of purchase. Please contact them prior to returning the item with a detailed explanation of the reason for the return with a photograph of the damaged item.

Wholesale Pricing:
Please contact individual artists if you wish to discuss their policy on wholesale pricing on handmade items.

Consignment:
Please contact individual artists if you wish to discuss their policy on
items on consignment.