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Store Policies

Each item in this shop is hand sculpted by me - 'Handmade with a little touch of magic'
Want something different? Custom orders are welcome. Please feel free to contact me... Happy to make something magical for you.

You can also find Enchanted Items by Naomi at
www.Enchanteditems.com.au or
on Facebook www.facebook.com/enchanteditemsbynaomi
Where you will find more of Enchanted Items that may not be listed here and behind the scenes where the magic happens...
Email - enchanteditemsbynaomi@gmail.com

Payment:
Please make payment within 3 days of purchase.
Items will be shipped after payment is received providing the Madeit and Paypal shipping addresses match.
When paying with PayPal, make sure you follow through on all the steps. Pressing the PayPal button on the Madeit checkout page will send you to the PayPal site where you login to finish paying for the order. If your having problems, email me for an invoice request.

Shipping:
All items will be shipped using Australia Post Tracked Parcel mail unless stated otherwise. If you require other options like Express Post, please message me prior to making your purchase and I will happily give you a quote. All items will be carefully packaged but please let me know if you would also like insurance at time of purchase and I will add that to your postage amount.

The purchaser is responsible for any customs, duty or tax charged by your specific country. All international packages will be marked as merchandise, not gift. Purchases will only be shipped after payment has been finalised and will be posted to your Madeit address unless you leave me a message with an alternate address.

If your country is not listed in my shipping profile, please contact me and I will happily give you a postage quote.

Refunds and Exchanges:
I cannot refund on items lost or damaged in transit. If you are concerned about your item please request registered post or insurance.
If an item is faulty please contact me immediately so we can try and resolve the matter.

Additional Policies and FAQs:
Product tip:
Please note Enchanted Items are not toys and are not suitable for children under the age of 5 years old, Adult supervision is required.
Items can be used in the garden and are weather protected but I do recommend to use in undercover areas, due to the some extreme Australian weather conditions. Example the Sun might fade the item over time.
Please note that the items in photos may vary slightly in colour from the actual item due to differences in computer monitors.

Please make sure to take extra care if purchasing the handmade jewellery. Items should not be worn in the shower or when swimming. It is also advisable not to wear your handmade jewellery to bed, when playing sport or undertaking outdoor activities like hiking/bushwalking.

If you have any question please feel free to message me.